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link|that Ticketing
The Service Management and Ticketing tool Myrmex supports your sales and support departments user-friendly and efficiently.
Supporting the helpdesk
Numerous customer requests are incorporated in the development of Myrmex. It assists your service helpdesk with quick ticket processing, the documentation of service processes and the evaluation of measurement data.
More efficiency for satisfied customers
Myrmex can be used "out of the box" in every kind of company. Ease of use is achieved with simple forms and easily understood functions, which produces greater efficiency and customer satisfaction. Myrmex enables you to offer support around the clock, even if challenges can not be resolved immediately.
IT Service Management
Our ITIL experts equipped Myrmex with automated service management functions. Myrmex automatically detects Problems by analyzing Incident tickets to uncover recurring pattern. Then, FAQ entries and workarounds are offered. Concerning Service Level Management, dynamic thresholds, response and throughput times, as well as escalation scenarios can be defined.
Reportings on all channels
Myrmex documents service processes continuously and independentlyin the background. Extensive evaluation tools facilitate measurement of performance of the service desk. By integrating email, fax, chat and telephony directly in one user interface, statistics for all channels are finally made possible.
Find out more!
You can reach us via phone +43 1 33 44 0 44 and email office via linkthat to eu.
You can also send us a quick message:



Data sheets

Produktblatt DE (1,3 MB)

Customers & Partners



SV Service Center, ITSV

Rosa Pinz. Project manager of SV Service Centers, ITSV, Austrian Social Insurance:

"Our partner link|that has succeeded in building a complete service center in a very short time. It combines the best out of two worlds: The efficiency and flexibility of a modern service center with the quality and expertise of the staff of the Austrian Social Insurance".

Website: http://www.itsv.at
SV Service Center, ITSV, Sozialversicherung GmbH


SVC GmbH




The SVC is supported by link|that in two ways - in support by employees of link|that as well as through the ticketing solution Myrmex.

Website: http://www.svc.co.at
SVC
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More information

Myrmex supports SVC
ecard projects (German)
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