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Older StoriesContact Center in High Demand - But Demand is Too HighTelephony is still the preferred way of communicationShort waiting times, complete information - high demand for quality of serviceSpeed is the main criterion for service processesIncreased customer loyalty through Unified CommunicationsStudie zu Unified Communications – Prozessoptimierung birgt größte Potentiale
Company profilelink|that Connects Companies
The portfolio of LinkThat was designed for integrating and enhancing software and communications. LinkThat is delivering solutions to renowned customers worldwide – so far for over ten years. The innovations have been awarded several times – with the Constantinus Award and several nominations for to Austrian State Prize, for example.
LinkThat aims for Unified Integrations, which describes seamless interactions over all contact channels. With interfaces for the communication and CRM/ERP solutions of the largest manufacturers – including SAP, Salesforce and SugarCRM – existing patchwork solutions are replaced by a genuine integration concept. Software for ITIL-compliant service management, voice-data integration and workforce management are some more examples of the intelligent and flexible solutions offered.
LinkThat is a trademark of YouCon EDV Dienstleistungs GmbH, a long-time SAP partner and official sales specialist for SAP Contact Center since 2011. At the sites in Vienna, Munich and Kosice, the teams of LinkThat support customers like Osram, B/S/H, GEA, the Ludwig Boltzmann Institute, the Austrian Social Security and many more.
- > link|that Portfolio (pdf)
- > link|that Portfolio EN (pdf)
- > link|that Firmenprofil (pdf)
- > link|that Company Profile (pdf)
- > Corporate Mission (German) (pdf)
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