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12.02.2018LinkThat Cube Achieves SAP-Certified Integration with Cloud Solutions from SAP
28.06.2017LinkThat Cube supports Salesforce Lightning
10.03.2017First steps towards a new contact center intelligence
23.02.2017LinkThat presents new innovations at CCW 2017
17.01.2017Integrated Communications in the Land of the Rising Sun
07.07.2016Youcon EDV Dienstleistungs GmbH Presents Integrated Multichannel Portfolio named LinkThat
24.05.2016Three Trendsetting Features in our New Ticketing Solution
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Older StoriesContact Center in High Demand - But Demand is Too HighTelephony is still the preferred way of communicationShort waiting times, complete information - high demand for quality of serviceSpeed is the main criterion for service processesIncreased customer loyalty through Unified CommunicationsStudie zu Unified Communications – Prozessoptimierung birgt größte Potentiale
Company profileLinkThat Connects Companies
The portfolio of LinkThat was designed for integrating and enhancing software and communications. LinkThat is delivering solutions to renowned customers worldwide – so far for over ten years. The innovations have been awarded several times – with the Constantinus Award and several nominations for to Austrian State Prize, for example.
LinkThat aims for Unified Integrations, which describes seamless interactions over all contact channels. With interfaces for the communication and CRM/ERP solutions of the largest manufacturers – including SAP, Salesforce and SugarCRM – existing patchwork solutions are replaced by a genuine integration concept. Software for ITIL-compliant service management, voice-data integration and workforce management are some more examples of the intelligent and flexible solutions offered.
LinkThat is a trademark of YouCon EDV Dienstleistungs GmbH, a long-time SAP partner and official sales specialist for SAP Contact Center since 2011. At the sites in Vienna, Munich and Kosice, the teams of LinkThat support customers like Osram, B/S/H, GEA, the Ludwig Boltzmann Institute, the Austrian Social Security and many more.
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