The Call Center Circle is back! Join us and find out, how AI can make customer interactions more personal.
Continue readingOffering More Personal Interactions Despite Artificial Intelligence
Using AI does not mean that the human element is lost. On the contrary, it can create a more pleasant climate for better experiences.
Continue reading#KLARTEXT 01 | Email Routing with Artificial Intelligence
The recording of the first edition of our new webinar series. How can email routing be improved with the latest technologies?
Continue readingKeyword Spotting: What new Opportunities are Opening up for Contact Centers?
Keyword spotting on the telephony channel is a completely new and powerful tool. But what can it offer?
Continue readingECCO: Video Insights into Telephony with AI
Do you want to know what ECCO really looks like? We prepared a couple of video demonstrations for you!
Continue readingInterview: Speech Recognition in Telephony
Interview with Peter Kugler – long-time expert in this field and managing director of YouCon GmbH.
Continue readingHow do our Customers use Voice Sentiment Analysis?
For the long-term success of a brand, it is not only the immediate sales that count; the brand image also plays a major role
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