The Call Center Circle is back! Join us and find out, how AI can make customer interactions more personal.
Continue readinglink|that at the Call Center Circle: On May 19 at 4 p.m
Offering More Personal Interactions Despite Artificial Intelligence
Using AI does not mean that the human element is lost. On the contrary, it can create a more pleasant climate for better experiences.
Continue reading#KLARTEXT 01 | Email Routing with Artificial Intelligence
The recording of the first edition of our new webinar series. How can email routing be improved with the latest technologies?
Continue readingKeyword Spotting: What new Opportunities are Opening up for Contact Centers?
Keyword spotting on the telephony channel is a completely new and powerful tool. But what can it offer?
Continue readingECCO: Video Insights into Telephony with AI
Do you want to know what ECCO really looks like? We prepared a couple of video demonstrations for you!
Continue readingInterview: Speech Recognition in Telephony
Interview with Peter Kugler – long-time expert in this field and managing director of YouCon GmbH.
Continue readingHow do our Customers use Voice Sentiment Analysis?
For the long-term success of a brand, it is not only the immediate sales that count; the brand image also plays a major role
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