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The SAP Integration and Certification Center has certified that LinkThat Cube 2.0 integrates existing telephony systems provided by market-leading brands with the SAP enhancement package for SAP CRM to exchange critical data instantaneously. Customers and service agents benefit from automatically provided data. Customer information appears the moment it is needed. Seamless background services handle and synchronize events and agent states on all communication channels.
“We are delighted to announce the successful achievement of SAP certification for our latest version of LinkThat Cube,” said Peter Kugler, CEO of LinkThat. “By additionally supporting chat and e-mail channels with LinkThat Cube 2.0, it can leverage the business potential of assets provided by solutions from SAP and other vendors. We expect that it will prove even more beneficial to current and future customers.”
As a result of the certified integration, the LinkThat Cube now connects not only telephone systems, but also e-mail and chat solutions with SAP CRM. This allows LinkThat to make better and faster decisions regarding what tasks should be delivered to which available agent. LinkThat is an SAP services partner and member of the SAP PartnerEdge® program.
SAP, PartnerEdge and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP SE (or an SAP affiliate company) in Germany and other countries. See http://www.sap.com/corporate-en/legal/copyright/index.epx for additional trademark information and notices.
All other product and service names mentioned are the trademarks of their respective companies.
18.05.2016
Vienna, Munich – May 18th, 2016 – LinkThat today announced its CTI middleware solution LinkThat Cube 2.0 has achieved certified integration with SAP® applications. The solution has been proven to integrate with the SAP Customer Relationship Management (SAP CRM) 7.0 and other applications that use the SAP integrated communication interface, providing integrated communications across telephony, e-mail and chat channels.The SAP Integration and Certification Center has certified that LinkThat Cube 2.0 integrates existing telephony systems provided by market-leading brands with the SAP enhancement package for SAP CRM to exchange critical data instantaneously. Customers and service agents benefit from automatically provided data. Customer information appears the moment it is needed. Seamless background services handle and synchronize events and agent states on all communication channels.
“We are delighted to announce the successful achievement of SAP certification for our latest version of LinkThat Cube,” said Peter Kugler, CEO of LinkThat. “By additionally supporting chat and e-mail channels with LinkThat Cube 2.0, it can leverage the business potential of assets provided by solutions from SAP and other vendors. We expect that it will prove even more beneficial to current and future customers.”
As a result of the certified integration, the LinkThat Cube now connects not only telephone systems, but also e-mail and chat solutions with SAP CRM. This allows LinkThat to make better and faster decisions regarding what tasks should be delivered to which available agent. LinkThat is an SAP services partner and member of the SAP PartnerEdge® program.
SAP, PartnerEdge and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP SE (or an SAP affiliate company) in Germany and other countries. See http://www.sap.com/corporate-en/legal/copyright/index.epx for additional trademark information and notices.
All other product and service names mentioned are the trademarks of their respective companies.