CUBE

CTI with speech recognition

Omnichannel Integration

As a voice-data integration software, the CUBE connects the telephony systems of leading vendors such as CISCO, Atos Unify, Avaya, Alcatel, Mitel, NICE and Sinch with the CRM systems of Salesforce, SAP, Microsoft, zendesk and many more.

The CTI solution offers you optimal control of communication on all channels and thus a complete contact history.

Connect your CRM and Telephony environments

integrating

Your CUBE constellation

We will gladly send you specific information for your telephony and software setup. Which combination would you like to hear about?

Customer recognition

While a call (or chat or email) is alerting, the CUBE displays customer data and history in the CRM system. During the ongoing call, all data is always at hand, because every second counts.

Real-time AI

Predefined topics and keywords trigger helpful actions: Links, hints, templates and database extracts appear immediately in the softphone and save manual searching in other tools.

In full control

Status and queue information is synchronized across all systems. When connecting a call to colleagues, CRM records and notes can be sent along for a seamless experience.

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The LinkThat Softphone comes with the CUBE

This gives you full control over all contact channels.
AI features like live keyword spotting enrich your workflow.

Hear from our Customers

“LinkThat was able to link existing hardware and software systems for us and thus create synergies as well as implement the whole transition smoothly.”

Christian Wittlif

Senior Process Expert

“No matter where in the world an agent makes a call, no matter which tool they use - all information such as availability, waiting times and status is always available.”

Martin Boldt

Head of Customer Service

Overview & demo videos

With the LinkThat CUBE, your employees always have all the tools and information at their fingertips so that your customers can quickly reach their goals.

Demo: LinkThat CUBE in action

Here you can see a sample integration of different telephony systems and Salesforce, including call transfer with attached data in the LinkThat softphone.

Here we go!

Use the CUBE, so that your agents work most efficiently and your customers & partners receive the best service. And the best part: Use the CUBE, because you will save costs.

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