We are IT specialists and developers with extensive practical experience. We are independent and integrate SAP, Salesforce, Microsoft, servicenow, zendesk & many more. Together, we can quickly figure out how to meet your unique challenge.
We show how efficient and customer-oriented interaction works in practice today, creating the perfect balance between technology and human interaction.
LinkThat solutions in use from leading brands
No matter where in the world an agent is on the phone, and no matter which tool he or she is using – all information such as availability, waiting times and queue status is always available. The LinkThat Cube has been doing its job flawlessly since day one.
Martin BoldtHead of Customer Service
LinkThat was able to link existing hardware and software systems for us in China, thereby both creating synergies and implementing the changeover smoothly. Thanks to the integration of the systems, the service employees now have a uniform user interface for managing all customer contacts.
Christian WittlifSenior Process Expert
Many years of successful cooperation with our partner LinkThat has enabled us to jointly build a service center that combines the best of both worlds: the efficiency and flexibility of a modern service center with the quality and expert knowledge of our employees.