Interview: Speech Recognition in Telephony
Interview with Peter Kugler - long-time expert in this field and managing director of YouCon GmbH.
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The link between people & technology
Our Key Solutions
Keyword Spotting: What new Opportunities are Opening up for Contact Centers?
Keyword spotting on the telephony channel is a completely new and powerful tool. But what can it offer?
How do our Customers use Voice Sentiment Analysis?
For the long-term success of a brand, it is not only the immediate sales that count; the brand image also plays a major role
What our Customers say
link|that was able to link existing hardware and software systems for us in China, thereby both creating synergies and implementing the changeover smoothly. Thanks to the integration of the systems, the service employees now have a uniform user interface for managing all customer contacts.
Christian WittlifSenior Process Expert 
Many years of successful cooperation with our partner link|that has enabled us to jointly build a service center that combines the best of both worlds: the efficiency and flexibility of a modern service center with the quality and expert knowledge of our employees.
Walter SchiererHead of Customer Care Center 
link|that's service offers us everything from a single source: planning, development, deployment, maintenance and after-sales service. We feel ideally supported in this Herculean task, which will certainly bring many valuable insights for the health of our population.
Prim. Prof. Dr. O. C. BurghuberHead of LEAD Study at Otto-WagnerSpital 
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About link|that
Digital Transformation with Heart and Mind
Our main focus is on efficient communication in and with companies, intelligent interfaces for high and cross-platform data availability, as well as user-friendly automatisms to facilitate everyday work.
What makes link|that special?
We attach great importance to communication. This applies not only to our solutions but also to the way we interact with our customers and partners. This leads to a multitude of outstanding projects and meanwhile more than two decades of experience in implementation.
Great Solution Expertise!
In addition to our standard solutions, we also offer individual development and IT consulting. Our experienced employees have a wide range of options to meet individual needs and can support you without long decision-making processes.