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Latest Articles from our Blog

Video: Identifying key topics on the phone in real time and leveraging them in SAP CX Cloud

link|that ECCO is real-time speech recognition for all CRM and telephony systems. Helpful actions step in as soon as topics are mentioned.
humans and AI quality

How humans determine the quality of AI

Current developments show us how dangerous the unreflective use of AI is - and what expectations we should have of AI.

The hype around ChatGPT and what it means for AI

ChatGPT makes AI tangible for everyone. Is the excitement about the new wonder box, which has an answer to all questions, justified?

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