How to achieve scalable & integrated communication
Why scalability and integration are critical for customer facing communication strategies.
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ECCO introduces automatic categorization of telephone calls
Our AI for phone calls automatically categorizes conversations and offers even better transcripts.
5 Questions with Agnes
About playing drums, drawing portraits and AI control. Agnes from the label team gives us her answers to the 5 Questions.
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LinkThat solutions in use from leading brands
No matter where in the world an agent is on the phone, and no matter which tool he or she is using – all information such as availability, waiting times and queue status is always available. The LinkThat Cube has been doing its job flawlessly since day one.
LinkThat was able to link existing hardware and software systems for us in China, thereby both creating synergies and implementing the changeover smoothly. Thanks to the integration of the systems, the service employees now have a uniform user interface for managing all customer contacts.
Many years of successful cooperation with our partner LinkThat has enabled us to jointly build a service center that combines the best of both worlds: the efficiency and flexibility of a modern service center with the quality and expert knowledge of our employees.
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