link|that: Contact Center and AI Solutions

CCW 2026 » Your Free Ticket

AI and Contact Center solutions

Your partner for all contact channels

Process Automation with AI

CCW 2026 » Your Free Ticket

Our Key Products

LinkThat CUBE

Telephony & Data Integrated

With AI-powered CRM integration, you gain critical advantages: customer recognition and a 360-degree view across all systems and channels.

LinkThat ECCO

Voicebot & Agent Assist

AI for calls and conversations: Experience cutting-edge telephony with real-time keyword detection, categorization, and summarization.

LinkThat PRISM

Document Automation

Automate your processes. With email routing, classification, and image & text recognition, all inquiries are handled optimally and efficiently.

We are IT specialists and developers with extensive practical experience.
We are independent and integrate SAP, Salesforce, Microsoft, servicenow, zendesk & many more.
Together, we can quickly figure out how to meet your unique challenge.

Latest Articles from our Blog

CCW 2026: What AI really means for customer service

Customer service has not become easier in recent years. More channels, higher customer expectations, stricter data protection requirements – and at the same time the pressure to be faster, more personal and

EU Cloud Providers Compared: Which One Fits – and When a Cloud Alternative Is Worth Considering

Which EU cloud providers meet the highest standards – and is the cloud always the right choice?

AI in the inbox: How MEDEWO reorganizes their emails

Emails remain one of the most important communication channels in B2B sales – yet they are also one of the biggest obstacles to efficiency. The MEDEWO Gruppe faced precisely this challenge: thousands

The CRM of the Future – Key CRM Trends until 2030

Discover which CRM trends will shape businesses by 2030 – from Agentic AI to Conversational CRM.

Secure on-premise AI features for your Call Center

Efficient on-premise speech recognition and call summarization for maximum data security and accelerated customer interactions.

European CX meets AI: LinkThat live at CCW 2026

Discover our modern, European CX and AI solutions at CCW 2026. From real-time voice bots to document automation, all GDPR-compliant and fully operated within the EU.

trusted by

LinkThat solutions in use from leading brands

"We are excited by the depth of integration provided by LinkThat. The Features enhance our ability to deliver unparalleled efficiency in our contact center portfolio."

"No matter where in the world an agent is on the phone, and no matter which tool he or she is using – all information such as availability, waiting times and queue status is always available. The LinkThat Cube has been doing its job flawlessly since day one."

"LinkThat was able to link existing hardware and software systems for us in China, thereby both creating synergies and implementing the changeover smoothly. Thanks to the integration of the systems, the service employees now have a uniform user interface for managing all customer contacts."

"Many years of successful cooperation with our partner LinkThat has enabled us to jointly build a service center that combines the best of both worlds: the efficiency and flexibility of a modern service center with the quality and expert knowledge of our employees."