Better customer experiences
Requests are processed faster as all relevant information is available directly. This shortens waiting times, improves service quality and creates a consistent customer experience across all touchpoints.
Higher productivity
Employees no longer switch between applications and can access relevant information faster. This reduces search effort, simplifies workflows and increases productivity in daily operations.
Future-proof
Existing systems remain in place and can be combined flexibly. You avoid costly system replacements and create a stable foundation for future requirements and technical enhancements.
We integrate all common telephone systems with leading CRM systems — regardless of whether your solution runs in the cloud or on premises. Our integration portfolio is continuously growing and can be expanded with additional systems as needed, tailored to your infrastructure.
Telephone and CRM systems are connected and synchronized directly.
Data flows automatically between all connected systems without manual intervention.
Existing IT landscapes remain in place and are connected in a meaningful way.
When contact is made, relevant customer data is displayed in the system immediately.
The 360-degree customer view makes past interactions directly accessible and visible.
Manual searching for customer data is eliminated completely from the workflow.
All communication channels are managed directly in one interface.
Telephony, status, forwarding and interactions are centrally available and controllable.
Employees work entirely in their familiar CRM environment without media breaks.
Telephone and CRM systems are connected and synchronized directly.
Data flows automatically between all connected systems without manual intervention.
Existing IT landscapes remain in place and are connected in a meaningful way.
When contact is made, relevant customer data is displayed in the system immediately.
The 360-degree customer view makes past interactions directly accessible and visible.
Manual searching for customer data is eliminated completely from the workflow.
All communication channels are managed directly in one interface.
Telephony, status, forwarding and interactions are centrally available and controllable.
Employees work entirely in their familiar CRM environment without media breaks.
All communication and service processes come together in one platform. This creates transparency and enables consistent control.
ONE grows flexibly with your requirements. New functions, channels and systems can be integrated and expanded with ease.
All solutions integrated into one central platform.
Centrally managed
All communication and service processes come together in one platform. This creates transparency and enables consistent control.
Flexibly scalable
ONE grows flexibly with your requirements. New functions, channels and systems can be integrated and expanded with ease.
LinkThat CUBE connects telephony, contact centers, and CRM via a central CTI and API layer, creating an integrated work environment for customer communication. Relevant customer data appears automatically as soon as a call comes in. Your employees no longer have to search for information across multiple systems, manually transfer data, or switch between telephony and CRM interfaces during customer interactions. Information, statuses, queues, call transfers, customer data, and interaction histories all converge right where your employees are already working. This results in fewer interfaces, fewer manual steps, and less information loss between systems, teams, and locations. With LinkThat, your existing platforms remain in place, while your communication processes become much more closely integrated, easier to use, and can be modernized step by step.
LinkThat CUBE connects telephony and contact center systems with CRM, ERP, and service platforms, such as Microsoft Teams, Cisco, Mitel, Avaya, and Five9 with Salesforce, SAP CX v1, SAP CX v2, Microsoft Dynamics 365, ServiceNow, and Zendesk.
CUBE provides telephony features, presence status, queues, call forwarding, customer data, contact history, and interaction information in a centralized interface, usually directly within the CRM or the agent desktop.
CUBE can support handoffs with context, such as through screen transfer, case transfer, presence information, and forwarding options. This ensures that relevant information remains available even when an issue is transferred to another team or department, as the records reopen there.
“No matter where in the world an agent is making calls, and no matter which tool they are using, all information such as availability, waiting times and presence status is always available. LinkThat CUBE has been doing its job flawlessly since day one.”
MARTIN BOLDT
Head of Customer Service
“LinkThat was able to connect existing hardware and software systems for us in China, creating synergies and ensuring a smooth migration. Thanks to the system integration, service employees now have a unified user interface for managing all customer contacts.”
CHRISTIAN WITTLIF
Senior Process Expert
“Our successful collaboration with LinkThat over many years has enabled us to build a service center together that combines the best of two worlds: the efficiency and flexibility of a modern service center with the quality and expertise of our employees.”
WALTER SCHIERER
Head of IT Services
contact@linkthat.eu
+43 1 33 44 0 44
Schmalzhofgasse 26
1060 Vienna, Austria
