link|that CUBE

Modular CTI Solutions and AI for your Contact Center

The most flexible way to the most flexible telephony solution: Upgrade existing systems or combine new technologies.

Integrate your Telephony and CRM solutions to unlock all benefits

Future-proof & individual

4 modules for your most important Contact Center features

With the modular CUBE, you create a Contact Center for unique customer experiences. Break new ground with Artificial Intelligence. State-of-the-art interfaces also connect all common telephony and CRM systems.

Professional CTI

Connect your CRM with your contact center: Use intelligent automatisms and optimize your communication processes.

Full Contact Center

Our omnichannel contact center visualizes all processes and is the control platform for the telephony of your service- and sales teams.

link|that CUBE

The modular system for flexible needs:

Combine 4 standalone solutions for your Contact Center.

Intelligent Softphone

With many features and personalized call assistance, your agents will be supported throughout their calls.

Voice-based AI

With the help of our artificial intelligence ECCO, your teams get new opportunities to improve and simplify your company's services.

Strengthen Processes and Experiences

CUBE CTI connects Telephony & CRM/ERP:
Your Customer at your Ear, your Data in View

Integrate your telephony infrastructure with your customer data.

Telephony by CISCO, Unify, Sinch, Avaya, Teams and Alcatel and more – in the Cloud (VoIP) or as PBX.

Seamlessly integrated with you CRM/ERP systems: Salesforce, SAP CX Cloud (SAP Sales & SAP Service Cloud, SAP Cloud for Customer), Microsoft Dynamics 365, SAP S/4HANA, zendesk, servicenow – with customer recognition and many other features. Have all relevant data in view at any time!

The Cube integrates all contact channels such as telephony, e-mail, fax, chat and social media requests.

Thanks to the efficient customer recognition and the automatically displayed contact history including CRM data, all employees in the service center can optimally respond to your customers and no longer have to perform manual searches during the calls.

Play Video

The link|that softphone is the central control unit and a universal interface to telephony and CRM systems. In the video you can see a demo with link|that ECCO.

Special Highlight

The Softphone with CRM, AI & CC Features

Benefit from customer recognition, presence and queue information, and the ability to perform screen and case transfers. This allows you to send relevant information as an attachment to colleagues.

Comprehensive Key Features
for Service & Sales Teams

AI support

Your service and sales employees are supported in their daily calls in real time with insights and recommendations. Established automatisms help to continuously improve the service and reduce all efforts at the same time.

Customer Recognition & CRM Integration

Your team gets a 360° customer view while keeping the familiar CRM interface. Your customers’ data is automatically provided when you answer the call. A manual search is no longer necessary for your agents during the calls.

Realtime Monitoring

From the utilization of your system to the availability of your agents, you always have an overview of all important information in real time. This gives you full control and allows you to optimally manage all resources according to actual demand.

Analysis & Reporting Toolset

From key insights to sentiment analysis:
take advantage of our AI to draw conclusions from the content of every conversation. Comprehensive dashboards give you insightful information and are perfect for your reporting.

Sentiment and content detection

The sentiment of the callers can already be very different at the beginning of the calls. Our KI module ECCO tracks how the mood changes within the calls and which topics are perceived particularly positively or negatively.

IVR & ROUTING

IVR software with speech recognition and AI functions shortens the time it takes to find solutions for your customers. With intelligent routing, your data automatically reaches the right recipient and relieves your agents at the same time.

Action Item Routing & Presence Information

Let us support you in creating routing rules and benefit from optimal control of communication with your customers in the contact center. The presence status of your employees is automatically synchronized and provides continuous information about who is available.

Supervisor functions

Comprehensive supervisor functions for easier group management facilitate, among other things, the onboarding and training of your employees. This gives you many new options for individual coaching and targeted QA assurance measures.

Multi Channel Management

The link|that CUBE integrates all other contact channels such as e-mail, fax, chat and social media channels as an interface in addition to telephony. This gives you comprehensive options for communicating with customers on a clear interface.

Real time call support

While many systems can evaluate your calls historically and recognize key words, we go a big step further with our CUBE: Our AI tracks the conversations in real time and provides your agents with valuable tips and insights during their calls live.

The most important benefits of the link|that CUBE

High return on investment

The large number of automatisms makes your agents’ daily work easier and leads to a significantly shorter processing time per call. This also leads to a higher productivity of the individual departments as well as to a higher motivation of your teams.

Many new Insights

Do you want to know which call contents are particularly frequent at peak times and how the mood of the callers during these calls proceeds from the beginning to the end? With link|that CUBE you get insights of unprecedented quality and depth.

Targeted conversation support

Your team gets a 360° customer view while keeping the familiar CRM interface. Based on the real-time recognition of self-selected keywords, your agents receive valuable tips and assistance from our AI live during the conversation directly via the softphone.

Customized solution

Due to the modular structure of our CUBE, you can continue to use your existing solutions and still have all the described functions for your agents. This saves money, time and effort.
Our team is at your side with the experience of over 15 years.

High Scalability

From the size of your existing teams, to the expansion by new departments or international offices:
The link|that CUBE is therefore flexibly designed so that integrations and extensions can be made quickly and easily at any time.

Future-proof

The link|that CUBE has been under constant development for 15 years and already contains one of the most comprehensive AI modules for telephony. The unique CTI interface is compatible with all current solutions from other providers and ensures technological independence.

IVR with Artificial Intelligence

Use waiting times for customer management

The artificial intelligence module ECCO offers real-time keyword recognition in addition to many new analytics on caller sentiment.

ECCO fetches important information before your agents even take the call.

Play Video

This 2 minute video gives you insights into the possibilities during the queues.

One Cube – many Options

See the CTI Integration with Salesforce, Microsoft Dynamics 365, SAP Cloud for Customer & more.
You can also find the videos on our Youtube Channel.

Play

What our Customers say

link|that was able to link existing hardware and software systems for us in China, thereby both creating synergies and implementing the changeover smoothly. Thanks to the integration of the systems, the service employees now have a uniform user interface for managing all customer contacts.

Christian WittlifSenior Process Expert

Many years of successful cooperation with our partner link|that has enabled us to jointly build a service center that combines the best of both worlds: the efficiency and flexibility of a modern service center with the quality and expert knowledge of our employees.

Walter SchiererHead of Customer Care Center

link|that CUBE

Modular CTI Solutions and AI for your Contact Center

Integrate your Telephony and CRM solutions to unlock all benefits

Future-proof & individual