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About us

link|that offers high-quality solutions for digital communication and process optimization – across all service sectors, from telephony to document processing. Honest dialog, flexibility and proactive thinking make link|that a partner who is professional and a joy to work with.

Using the latest technologies and intelligent interfaces for high data availability, link|that refreshes digital processes. The introduction of Artificial Intelligence increases efficiency in all industries: Whether automatic classification, image and speech recognition, or live support for service hotlines. Specialized solutions for Contact Centers range from the integration of CRM and telephony systems to real-time speech recognition with keyword spotting.

Based in Vienna, Munich and Košice, link|that has been supporting renowned customers worldwide for over 15 years. Its innovative strength has been rewarded many times – including the Constantinus Award and several nominations for the Austrian State Prize.

We want to understand communication holistically and make it more efficient. To do this, we need expertise from different areas, from project management to AI.

Teamwork and further development are our focus. This is how we ensure that our teams are happy to solve new challenges and build up an ever-growing treasure trove of experience.

  • Analytical approach – For the greatest possible added value of our projects.
  • Entrepreneurial – We take the initiative for our customers with fresh thinking and new ideas.
  • Trusted – We work closely and openly with our partners and customers for the best possible support.
  • Easy to Work With – With simple, efficient processes and clear communication.

Good consulting thrives on the experience, energy and ideas of everyone involved.

Our team is very versatile in terms of backgrounds, personalities and skills. Because we are convinced: Diversity makes us better!

Let's get to know each other

A quick look at the faces that make link|that what it is.

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Peter Kugler

Executive Management
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Ernst Nusterer

Executive Management
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Markus Gmeiner

Locations Management Austria
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Róbert Šoffa

Locations Management Slovakia
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Matthias Krüger

Locations Management Germany
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Martin Haushofer

Sales Director
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Manfred Pigl

Sales Artificial Intelligence
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Noman Khairul

Head of Software Development
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Harald Kerschhofer

Head of Marketing
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Sabine Steinhauer

Executive Assistant
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Software Users in 20+ Countries
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Successfully processed Documents
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GPU Minutes for AI Trainings
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Certifications & Awards

Career at link|that

Become part of the link|that team and write your own story with us. Commitment, passion and team spirit are our focus. This is the basis for our work.

If you are interested in open positions with us click here.

Interviews from and with our team

5 Questions with Fathy Shalaby

Going from scout to AI developer, Fathy knows all about the forefront of AI and always surprises us with fresh ideas.
microsoft teams telefonie integration

Interview: How Microsoft Teams will fundamentally change office telephony

Peter Kugler talks about the future of Teams as a telephony solution. What imminent changes are expected, and where does the journey lead?
Ayse

5 Questions with Ayse Özmen-Gülmez

For almost 10 years, Ayse has been an integral part of our dev team in Vienna. Today she gives us a little insight into her everyday life.
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Peter Kugler

Customer service is our passion. Our years of experience make us experts on this topic. Only when the responsibilities and tasks of people and technology are integrated seamlessly, the resulting processes can guarantee satisfied customers. Our expertise ranges from the automation of your processes through Neural Networks and Artificial Intelligence to the implementation of VoIP software and CTI integration.

We understand that no two customers are the same. Whether standard or customized programs – we are able to draw from many years of practical knowledge.

Our customers appreciate our willingness to find solutions outside the box and the quality which we deliver. This is in line with our goal of being a reliable service partner.

Peter Kugler

Ernst Nusterer

My degree in Chemistry is one of the reasons for my fascination with Artificial Neural Networks. For many years now, my main focus is researching and developing AI-driven systems. My drive is to find solutions where there are none today – or to automate existing solutions to increase the efficiency of people and machines.

In the future, people will be entrusted with ever higher tasks, while we can leave the simpler tasks to the machine.

Under my technical leadership, we develop algorithms that optimize and automate applications. I want to help our customers achieve more drive, innovative strength and agility while overcoming technological barriers.

Markus Gmeiner

My responsibilities, and those of my team, regard the integration of voice-over IP solutions into existing network infrastructures.

This way telephony and computing are linked. Let us find the best VoIP solution for your company together and implement it.

I’m looking forward to our conversations.

Markus Gmeiner

Róbert Šoffa

My interest in Artificial Intelligence and Software Development was sparked while I was studying Mathematics. These worlds are all closely related.

My responsibility is to make sure that our software products are designed exactly for your requirements. To achieve this, it is necessary that complicated topics are made very easily accessible to the user and that repetitive tasks are automated.

Yours Róbert Šoffa

Matthias Krueger

We often reflect about us and our work, so we can maintain and offer high performance levels.

As our customer you take on a key role in this process. Only if we listen to you carefully, we can understand what really moves you. Then, we can jointly implement projects and develop a successful partnership.

We are looking forward to many interesting conversations with you.

Matthias Krueger

Martin Haushofer

Successful customer service is the art of simplifying communication processes, facilitating the service staff, while minimizing costs and pushing customer satisfaction at the same time. To accompany and assist you in this challenge is my drive, my challenge and my joy.

Today’s customer management is characterized by complex requirements and ever-growing service processes. High availability on a wide range of communication channels (phone, email, social media) paired with competent support are what customers demand nowadays more than ever.

Let us put the wealth of technical possibilities to use and develop solutions to increase the agility of your service and sales staff, so we can vastly improve the customer service experience of your company!

We are looking forward to getting to know you.

Martin Haushofer

Manfred Pigl

“The ideas are not responsible for what people make of them” (W.Heisenberg)

Systems and applications based on Artificial Intelligence are already part of our everyday lives: Industrial robots that do heavy or monotonous work, smart computers that can process huge amounts of data in a short time, or virtual assistance systems that have become our daily companions.

We at link|that develop and implement AI-based solutions for our clients. Our core competencies are the automated processing of text documents, image and speech recognition and industrial applications.

Do you have a creative task, do you have to reduce the costs of labor-intensive processes? Talk to us!

Noman Khairul

Simple and innovative products are often based on much more thought and refinement than one might expect at first glance. Our focus in the delevopment of new products lies on team work and the constant flow of new ideas from all the people involved.

At the same time we are in constant contact with the customer, so that the end result turns out to be exactly what the customer had in mind. We don’t hesitate to contribute our own ideas, so we can discover the optimal path leading to the best possible software.

My team looks forward to your challenges!

Noman Khairul

Harald Kerschhofer

From web development to audiovisual productions to research with AI: The challenges at link|that are always exciting! That is why I have been on board for almost 15 years and grew together with the company.

These collected insights allowed me to now shift my focus over to the Marketing department. It is always a pleasure to chat about our products, because behind them are diverse, international teams who are motivated to discover new solutions.

Our goal – whether in the field of customer communication or Artificial Intelligence – is to make technology work for people.

Sabine Steinhauer

“It is important to work together with the right people, appreciate them and motivate them. Long-term success is only possible as a team.”

Assistance, organization, accounting, personnel planning, marketing and event management, the practical use of my ideas, combined with new thoughts, ways and solutions.

Rethink, deepen, change and improve.

All of this awaited me here twelve years ago. And I gladly accepted these tasks.

Yesterday, today and tomorrow.

Sabine Steinhauer

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