Better availability
Communication is managed across channels. This avoids media breaks and sustainably improves availability.
More satisfied customers
Requests are distributed intelligently. This reduces transfers, shortens processing times and improves service quality.
Easy to manage
Service levels, workload and waiting times are transparent at all times. This enables targeted control and more reliable planning.
Full data sovereignty
Whether in the cloud or on-premises—the choice is yours, and you always retain control over your data and your customers’ data.
Fully scalable
Our solution scales flexibly to meet your needs. You can expand your contact centers step by step without any disruption.
For a high-performance contact center solution, we work with leading technology partners. We integrate existing systems seamlessly into our AI-supported contact center.
Requests are automatically distributed across channels based on skills, priorities and rules.
Customers reach the right contact person directly, without unnecessary detours.
This reduces transfers and improves customer satisfaction.
Incoming requests are automatically accepted, prioritized and routed into queues.
Announcements, opening hours and forwarding rules can be configured and adjusted flexibly.
Callback options reduce queue pressure and improve availability for your customers.
Interactive voice menus guide callers through predefined selection options.
Standard requests are resolved automatically or prequalified and routed correctly.
This reduces request volume and relieves employees in daily operations.
All relevant KPIs are displayed clearly and updated in real time.
Service levels, workload and queues remain transparent and easy to track at all times.
Teams can respond faster and manage operations more precisely.
Supervisors can monitor ongoing conversations, queues and team performance in real time.
They can intervene when needed, provide active support or adjust priorities during operations.
Available analyses enable targeted coaching and continuous improvement of customer service.
CORE integrates with existing CRM, ERP and specialist systems.
Data is synchronized automatically and available throughout the entire process.
Existing systems remain in place and are connected in a meaningful way.
Requests are automatically distributed across channels based on skills, priorities and rules.
Customers reach the right contact person directly, without unnecessary detours.
This reduces transfers and improves customer satisfaction.
Incoming requests are automatically accepted, prioritized and routed into queues.
Announcements, opening hours and forwarding rules can be configured and adjusted flexibly.
Callback options reduce queue pressure and improve availability for your customers.
Interactive voice menus guide callers through predefined selection options.
Standard requests are resolved automatically or prequalified and routed correctly.
This reduces request volume and relieves employees in daily operations.
All relevant KPIs are displayed clearly and updated in real time.
Service levels, workload and queues remain transparent and easy to track at all times.
Teams can respond faster and manage operations more precisely.
Supervisors can monitor ongoing conversations, queues and team performance in real time.
They can intervene when needed, provide active support or adjust priorities during operations.
Available analyses enable targeted coaching and continuous improvement of customer service.
CORE integrates with existing CRM, ERP and specialist systems.
Data is synchronized automatically and available throughout the entire process.
Existing systems remain in place and are connected in a meaningful way.
All communication and service processes come together in one platform. This creates transparency and enables consistent control.
ONE grows flexibly with your requirements. New functions, channels and systems can be integrated and expanded with ease.
All solutions integrated into one central platform.
Centrally managed
All communication and service processes come together in one platform. This creates transparency and enables consistent control.
Flexibly scalable
ONE grows flexibly with your requirements. New functions, channels and systems can be integrated and expanded with ease.
LinkThat CORE consolidates inbound, outbound, and omnichannel communication into a single contact center platform featuring routing, queues, IVR, monitoring, and reporting. Inquiries are routed based on skills, priorities, service levels, business hours, and operational rules, ensuring they reach the right team with minimal manual coordination. Supervisors gain a real-time overview of queues, workload, and service quality, while agents work with clearer responsibilities and fewer unnecessary transfers. With LinkThat, contact center operations become more transparent and easier to manage, without forcing your organization into an entirely new system landscape.
CORE routes inquiries based on skills, priorities, service levels, campaigns, business hours, holiday logic, and defined responsibilities. Depending on the setup, phone calls, email, chat, messaging, or web forms can be included in these rules.
CORE includes all standard ACD and IVR features, such as call queues, voice prompts, self-service menus, callback options, inbound, outbound, and blended operations, as well as campaign management.
Supervisors see real-time data on queues, wait times, utilization, service levels, and team performance. In addition, historical reports, wallboards, and detailed analyses can be used for planning, coaching, and operational management.
“No matter where in the world an agent is making calls, and no matter which tool they are using, all information such as availability, waiting times and presence status is always available. LinkThat CUBE has been doing its job flawlessly since day one.”
MARTIN BOLDT
Head of Customer Service
“LinkThat was able to connect existing hardware and software systems for us in China, creating synergies and ensuring a smooth migration. Thanks to the system integration, service employees now have a unified user interface for managing all customer contacts.”
CHRISTIAN WITTLIF
Senior Process Expert
“Our successful collaboration with LinkThat over many years has enabled us to build a service center together that combines the best of two worlds: the efficiency and flexibility of a modern service center with the quality and expertise of our employees.”
WALTER SCHIERER
Head of IT Services
contact@linkthat.eu
+43 1 33 44 0 44
Schmalzhofgasse 26
1060 Vienna, Austria
