Key Features for Service & Sales Teams
IVR: Flexible Routing Options
IVR software with speech recognition and AI functions shortens the time it takes to find solutions for your customers. And with intelligent routing, your data automatically reaches the right recipient.
Routing & Realtime AI
Your callers automatically end up at the right destination and your employees are supported with insights and tips during the call: This is what best performance at the cutting edge looks like.
The central control unit for all telephony functions of CORE is also the link to your data platforms: the LinkThat softphone with flexible interfaces simplifies your day-to-day work.
Whether service level, system utilization or availability of your agents: with individual dashboards and wallboards, you always have all the important information at a glance. We are also happy to integrate external data.
With established tools, you are able to onboard and train your employees faster than before. LinkThat CORE also offers many options for coaching and quality assurance measures.
Analysis & Reporting Toolsets
Seamlessly analyze data from all contact channels, and benefit from the support of our AI. Draw conclusions from the content of all conversations; with important new insights including sentiment analysis.