LinkThat CORE

The Contact Center with AI

Use Artificial Intelligence for queues, real-time keyword recognition & automatic sentiment analysis.

The Linkthat CORE Contact Center is a flexible omni-channel all-IP business communication solution. In addition to call handling (telephony) and event processing (for all written channels), the central functions include routing, call recording, interactive voice response (IVR), directory and presence services, as well as comprehensive reporting and live monitoring. Efficient customer service is ensured by real-time AI features and integration with CRM and data systems (CTI).

Key Features for Service & Sales Teams

IVR: Flexible Routing Options

IVR software with speech recognition and AI functions shortens the time it takes to find solutions for your customers. And with intelligent routing, your data automatically reaches the right recipient.

Routing & Realtime AI

Your callers automatically end up at the right destination and your employees are supported with insights and tips during the call: This is what best performance at the cutting edge looks like.

Multifunctional Softphone

The central control unit for all telephony functions of CORE is also the link to your data platforms: the LinkThat softphone with flexible interfaces simplifies your day-to-day work.

Realtime Monitoring

Whether service level, system utilization or availability of your agents: with individual dashboards and wallboards, you always have all the important information at a glance. We are also happy to integrate external data.

Supervisor Functions

With established tools, you are able to onboard and train your employees faster than before. LinkThat CORE also offers many options for coaching and quality assurance measures.

Analysis & Reporting Toolsets

Seamlessly analyze data from all contact channels, and benefit from the support of our AI. Draw conclusions from the content of all conversations; with important new insights including sentiment analysis.

Your modern Contact Center with AI

for the best Customer Experience

With LinkThat CORE you create unique customer experiences. State-of-the-art interfaces make your communication solution future-proof so that your contact channels interact perfectly with existing environments and tools.

On-premise and in the cloud. Ready to go immediately.

LinkThat CORE for Supervisors & Agents

Our Valued Contact Center Partners

In order to offer our customers the best possible solutions, we cooperate closely with the major technology partners.

These service applications are seamlessly integrated into the contact center with AI.

AI Highlight: IVR with automatic routing

Use waiting times for customer management

LinkThat ECCO, the Artificial Intelligence module, offers many new analyses of caller sentiment as well as real-time keyword recognition.

ECCO Attendant collects important information even before the call is answered.

Play Video

The 2-minute video gives you an insight into the possibilities of the IVR with AI.

All contact channels in all CRM systems and interfaces

The LinkThat Softphone unites all features

As the central control unit for the contact center with AI, the softphone is also the interface to all integrated third-party providers.

Benefit from customer recognition, presence and queue information, all telephony controls and the ability to perform screen and case transfers. In the latter, relevant customer information is also sent to colleagues as an attachment.

Take a look at the following video to see many of the features.

The LinkThat Softphone in action

Watch the 9 minutes demo in which several CORE features are shown.

Everything at a glance in real time and historically

Generate insights from your data

LinkThat CORE live monitoring, dashboards and reports efficiently combine information from different data sources for you.

Whether inbound, outbound or omnichannel data – and we even dynamically integrate third-party systems into your dashboards. You can also keep an eye on the utilization of hardware components at all times.

We create the best overview for you so that you and your teams can work efficiently.

Best Performance with AI Support

Useful AI features simplify daily processes before, during and after calls. Your service and sales employees are supported with insights and tips during their calls in real time. Established automatisms help to continuously improve service and reduce costs at the same time.

In Full Control

From the utilization of your system to the availability of your agents, you have an overview of all important information in real time. This gives you full control and allows you to optimally manage all resources according to actual demand. We use your dashboards to show you what really helps you.

Steer & Assess Correctly

From key insights to sentiment analysis: benefit from the support of our AI and draw conclusions from the content of all conversations. Comprehensive dashboards give you insightful information and fast response times, while in-depth reporting allows for any type of analysis.

Sentiment and Topic Recognition

The mood of callers can develop very differently over the course of a call. Our AI module ECCO tracks how and why the mood changes and which topics are particularly positive or negative.

Your Routing Options

We offer you many options to ensure that your customers reach the right destination quickly: By voice, button press or fully automatically. Our IVR with speech recognition shortens the time it takes to find a solution. All important data automatically reaches the right recipient.

Management & Support

Comprehensive supervisor functions for easier group management also facilitate the onboarding and training of your employees. This gives you many new options for individual coaching and targeted quality assurance measures. Supervisors can also join live conversations.

Multi Channel Management

In addition to telephony, CORE supports all other contact channels such as e-mail, fax, chat and social media. This gives you comprehensive options for communicating with your customers on a clearly laid out interface. No switching between tools and no media disruption.

Realtime Support in Calls

While some systems can evaluate your calls historically and find keywords retrospectively, we go a big step further with our AI: conversations are analyzed in real time and provide your agents with valuable tips and insights during calls. Find all the details on our ECCO page.