The most important KPIs for Call Centers
A positive customer experience is important for retention and at the same time for the image of your company.
News & Blog
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Interview: Speech Recognition in Telephony
Interview with Peter Kugler - long-time expert in this field and managing director of YouCon GmbH.
Keyword Spotting: What new Opportunities are Opening up for Contact Centers?
Keyword spotting on the telephony channel is a completely new and powerful tool. But what can it offer?
How do our Customers use Voice Sentiment Analysis?
For the long-term success of a brand, it is not only the immediate sales that count; the brand image also plays a major role
Common CTI terms and their meaning
If you are not an IT expert and you are interested in a CTI solution, we have prepared a list of the most common terms.
PowerMeter Premiered at the Municipal Fair 2021
For two days, everything revolved around the wet element for us in Tulln: we gave a live demonstration of our meter reading with PowerMeter, and visitors pumped for first place.