AI
The transformation in customer service: From tools to decisions
In customer and citizen services, what matters is not only how much information a system provides, but also what can be derived from it at the right moment.
7. April 2026
News & Blog
News about LinkThat and the world of communications
General
CCW 2026: Three days full of exchange, innovative ideas, and new contacts
Review of CCW 2026: LinkThat draws a positive conclusion with many interested visitors, exciting discussions, and new ideas for AI in customer service.
10. March 2026
AI
CCW 2026: What AI really means for customer service
What modern customer service needs today: clear processes, meaningful AI, and technology that simplifies rather than burdens daily operations.
4. February 2026
General
EU Cloud Providers Compared: Which One Fits – and When a Cloud Alternative Is Worth Considering
Which EU cloud providers meet the highest standards – and is the cloud always the right choice?
3. February 2026
AI
AI in the inbox: How MEDEWO reorganizes their emails
How MEDEWO automates sales with AI-powered email routing: faster processing, intelligent forwarding and noticeable relief thanks to LinkThat PRISM.
20. January 2026
AI
The CRM of the Future – Key CRM Trends until 2030
Discover which CRM trends will shape businesses by 2030 – from Agentic AI to Conversational CRM.
19. December 2025
AI
Secure on-premise AI features for your Call Center
Efficient on-premise speech recognition and call summarization for maximum data security and accelerated customer interactions.
10. December 2025
General
European CX meets AI: LinkThat live at CCW 2026
Discover our modern, European CX and AI solutions at CCW 2026. From real-time voice bots to document automation, all GDPR-compliant and fully operated within the EU.
21. November 2025
Contact Center
A Typical Workday in the Contact Center with LinkThat ONE
LinkThat ONE makes your workday easier with automation and intelligent functions. Here are some practical insights.
14. November 2025