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The Main Advantages of Softphones

Softphones have become an indispensable part of everyday business life. But what are the major advantages of a softphone?
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Keyword Spotting: What new Opportunities are Opening up for Contact Centers?

Keyword spotting on the telephony channel is a completely new and powerful tool. But what exactly can it offer?
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The most important KPIs
for Call Centers

A positive customer experience is important for retention and at the same time for the image of your company.
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Old book and magnifying glass

Document Recognition from Photos: 9 Challenges

To reliably recognize documents that customers photograph with their smartphones, we dig deep into our bag of tricks.
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Interview: Speech Recognition in Telephony

Interview with Peter Kugler - long-time expert in this field and managing director of YouCon GmbH.
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How do our Customers use Voice Sentiment Analysis?

For the long-term success of a brand, it is not only the immediate sales that count; the brand image also plays a major role
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