The Main Advantages of Softphones
Softphones have become an indispensable part of everyday business life. But what are the major advantages of a softphone?
News & Blog
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Keyword Spotting: What new Opportunities are Opening up for Contact Centers?
Keyword spotting on the telephony channel is a completely new and powerful tool. But what exactly can it offer?
The most important KPIs
for Call Centers
A positive customer experience is important for retention and at the same time for the image of your company.
Document Recognition from Photos: 9 Challenges
To reliably recognize documents that customers photograph with their smartphones, we dig deep into our bag of tricks.
Interview: Speech Recognition in Telephony
Interview with Peter Kugler - long-time expert in this field and managing director of YouCon GmbH.
How do our Customers use Voice Sentiment Analysis?
For the long-term success of a brand, it is not only the immediate sales that count; the brand image also plays a major role