Better service quality
Employees receive targeted AI-supported recommendations during calls. This helps them resolve more customer issues on first contact and improve customer satisfaction.
Shorter processing time
Customer issues are recognized immediately and processed in structured form. This shortens conversations, reduces follow-up questions and makes direct customer contact more efficient.
Noticeable relief
Standard requests are automatically recognized and handled independently by AI. This relieves your teams and creates capacity for more complex issues.
We integrate all common telephony systems with leading CRM systems — regardless of whether your solution runs in the cloud or on premises. Our integration portfolio is continuously growing and can be expanded with additional systems as needed, tailored to your infrastructure.
Relevant terms, topics and conversation intents are recognized automatically.
Products, issues or risks are identified and highlighted in real time.
Employees can respond faster and more precisely to customer needs.
Employees receive context-based suggestions for next steps during the call.
Relevant processes, information or offers are displayed directly in the workflow.
This supports better decision-making and consistent call handling.
Standard requests are recognized automatically and answered without staff involvement.
Information is collected and issues are prequalified already while the caller is in the queue.
This reduces call volume and relieves teams in daily operations.
Calls are transcribed live and displayed directly in the system.
Relevant content is immediately visible without employees having to take notes manually.
This reduces manual effort and improves call handling.
After every call, a concise summary is created automatically.
Important content, decisions and next steps are recorded in a structured way.
This reduces follow-up work and improves data quality in the CRM or ticketing system.
Relevant terms, topics and conversation intents are recognized automatically.
Products, issues or risks are identified and highlighted in real time.
Employees can respond faster and more precisely to customer needs.
Employees receive context-based suggestions for next steps during the call.
Relevant processes, information or offers are displayed directly in the workflow.
This supports better decision-making and consistent call handling.
Standard requests are recognized automatically and answered without staff involvement.
Information is collected and issues are prequalified already while the caller is in the queue.
This reduces call volume and relieves teams in daily operations.
Calls are transcribed live and displayed directly in the system.
Relevant content is immediately visible without employees having to take notes manually.
This reduces manual effort and improves call handling.
After every call, a concise summary is created automatically.
Important content, decisions and next steps are recorded in a structured way.
This reduces follow-up work and improves data quality in the CRM or ticketing system.
All communication and service processes come together in one platform. This creates transparency and enables consistent control.
ONE grows flexibly with your requirements. New functions, channels and systems can be integrated and expanded with ease.
All solutions integrated into one central platform.
Centrally managed
All communication and service processes come together in one platform. This creates transparency and enables consistent control.
Flexibly scalable
ONE grows flexibly with your requirements. New functions, channels and systems can be integrated and expanded with ease.
LinkThat ECCO supports voice channels before, during, and after the call: as a voicebot for standard inquiries, as a real-time assistant during the call, and as an automated follow-up after the interaction. Even before an agent takes over, ECCO can pre-qualify inquiries, gather information, and answer simple questions on its own. During the call, the AI identifies topics, keywords, concerns, and relevant cues, suggests appropriate next steps, and makes important information visible directly within the workflow. After the call, ECCO generates structured summaries, notes, and tags for CRM or ticketing systems, reducing the need for manual follow-up work and ensuring that Voice AI with LinkThat is reliably integrated into the actual service process.
LinkThat ECCO can be integrated into existing and new telephony solutions—both in the (private) cloud and on-premises. The call information that is recognized can be transferred via APIs to CRM and ticketing systems from SAP, Salesforce, Microsoft, ServiceNow, or Zendesk.
ECCO can be operated entirely on-premises at the customer’s site, in the customer’s private cloud, or in the European LinkThat Cloud. The AI features do not require any external AI APIs, and sensitive language or customer data never leaves European system boundaries.
ECCO can generate conversation summaries, notes, tags, next steps, relevant links, process notes, or pre-filled data records. These results are made available directly within the workflow or transferred to CRM, ticketing, and reporting systems.
“No matter where in the world an agent is making calls, and no matter which tool they are using, all information such as availability, waiting times and presence status is always available. LinkThat CUBE has been doing its job flawlessly since day one.”
MARTIN BOLDT
Head of Customer Service
“LinkThat was able to connect existing hardware and software systems for us in China, creating synergies and ensuring a smooth migration. Thanks to the system integration, service employees now have a unified user interface for managing all customer contacts.”
CHRISTIAN WITTLIF
Senior Process Expert
“Our successful collaboration with LinkThat over many years has enabled us to build a service center together that combines the best of two worlds: the efficiency and flexibility of a modern service center with the quality and expertise of our employees.”
WALTER SCHIERER
Head of IT Services
contact@linkthat.eu
+43 1 33 44 0 44
Schmalzhofgasse 26
1060 Vienna, Austria
