link|that: Contact Center and AI Solutions

AI and Contact Center solutions

Your partner for all contact channels

Process Automation with AI

Our Key Products

LinkThat CUBE

Telephony & Data Integrated

With AI-powered CRM integration, you gain critical advantages: customer recognition and a 360-degree view across all systems and channels.

LinkThat ECCO

Voicebot & Agent Assist

AI for calls and conversations: Experience cutting-edge telephony with real-time keyword detection, categorization, and summarization.

LinkThat PRISM

Document Automation

Automate your processes. With email routing, classification, and image & text recognition, all inquiries are handled optimally and efficiently.

We are IT specialists and developers with extensive practical experience.
We are independent and integrate SAP, Salesforce, Microsoft, servicenow, zendesk & many more.
Together, we can quickly figure out how to meet your unique challenge.

Latest Articles from our Blog

An AI-generated night-time cityscape featuring modern office buildings, a river and bridges, over which glowing data lines symbolise a confident, connected digital Vienna.

Digital sovereignty in Austria: What the A1 Business Study 2026 means for businesses

Digital sovereignty in Austria: The A1 Business Study 2026 highlights how dependent businesses are on cloud and AI providers. Find out how LinkThat offers customer service solutions to enhance digital sovereignty.

The transformation in customer service: From tools to decisions

In customer and citizen services, what matters is not only how much information a system provides, but also what can be derived from it at the right moment.

CCW 2026: Three days full of exchange, innovative ideas, and new contacts

Review of CCW 2026: LinkThat draws a positive conclusion with many interested visitors, exciting discussions, and new ideas for AI in customer service.

CCW 2026: What AI really means for customer service

What modern customer service needs today: clear processes, meaningful AI, and technology that simplifies rather than burdens daily operations.

EU Cloud Providers Compared: Which One Fits – and When a Cloud Alternative Is Worth Considering

Which EU cloud providers meet the highest standards – and is the cloud always the right choice?

AI in the inbox: How MEDEWO reorganizes their emails

How MEDEWO automates sales with AI-powered email routing: faster processing, intelligent forwarding and noticeable relief thanks to LinkThat PRISM.

trusted by

LinkThat solutions in use from leading brands

"We are excited by the depth of integration provided by LinkThat. The Features enhance our ability to deliver unparalleled efficiency in our contact center portfolio."

"No matter where in the world an agent is on the phone, and no matter which tool he or she is using – all information such as availability, waiting times and queue status is always available. The LinkThat Cube has been doing its job flawlessly since day one."

"LinkThat was able to link existing hardware and software systems for us in China, thereby both creating synergies and implementing the changeover smoothly. Thanks to the integration of the systems, the service employees now have a uniform user interface for managing all customer contacts."

"Many years of successful cooperation with our partner LinkThat has enabled us to jointly build a service center that combines the best of both worlds: the efficiency and flexibility of a modern service center with the quality and expert knowledge of our employees."