With more than 20 years of experience, we understand the challenges in contact centers and develop solutions that deliver measurable relief in day-to-day operations.
With company locations in Vienna (HQ), Munich and Košice, we are a fully European company and develop sovereign solutions from Europe for Europe.
We develop secure solutions with full data sovereignty: flexibly available in the cloud or on premises — depending on your requirements.
More time for your customers
Routine tasks are automated in the background — from data capture to the correct assignment of requests. Your teams can focus fully on what matters: the customer.
Everything at a glance
Information is available across channels exactly where it is needed. This creates end-to-end service processes without media breaks or manual detours.
Fully compatible
Our solutions fit into existing IT landscapes and meet the highest data protection requirements. Cloud or on-prem: you decide where your data is hosted and how you grow.
Integrates telephony, chat and email in one single platform.
When a call comes in, all relevant customer data is automatically displayed in the CRM interface.
The central softphone manages all communication channels.
Compatible with all common CRM and telephony systems.
The voicebot collects data and answers standard questions while users are still in the queue.
Identifies key terms and recommends actions to the agent in the softphone in real time.
Conversations are transcribed in real time and summarized using AI.
The interactive voice menu automatically directs callers to the appropriate person.
Provides real-time monitoring of relevant KPIs such as utilization, service levels, and availability.
Includes onboarding and coaching tools for effective leadership and quality assurance.
Emails with attachments and handwritten forms are automatically captured.
AI organizes your customers’ relevant information in a way that complies with data protection regulations.
Forward the customer inquiry directly to the appropriate department.
All communication and service processes come together in one platform. This creates transparency and enables consistent control.
ONE grows flexibly with your requirements. New functions, channels and systems can be integrated and expanded with ease.
All solutions integrated into one central platform.
Centrally managed
All communication and service processes come together in one platform. This creates transparency and enables consistent control.
Flexibly scalable
ONE grows flexibly with your requirements. New functions, channels and systems can be integrated and expanded with ease.
All solutions integrated into one central platform.
Centrally managed
All communication and service processes come together in one platform. This creates transparency and enables consistent control.
Flexibly scalable
ONE grows flexibly with your requirements. New functions, channels and systems can be integrated and expanded with ease.
“No matter where in the world an agent is making calls, and no matter which tool they are using, all information such as availability, waiting times and presence status is always available. LinkThat CUBE has been doing its job flawlessly since day one.”
MARTIN BOLDT
Head of Customer Service
“LinkThat was able to connect existing hardware and software systems for us in China, creating synergies and ensuring a smooth migration. Thanks to the system integration, service employees now have a unified user interface for managing all customer contacts.”
CHRISTIAN WITTLIF
Senior Process Expert
“Our successful collaboration with LinkThat over many years has enabled us to build a service center together that combines the best of two worlds: the efficiency and flexibility of a modern service center with the quality and expertise of our employees.”
WALTER SCHIERER
Head of IT Services
With IONOS, we rely on one of Europe’s leading cloud providers. Our solutions can be operated both on premises and in the cloud. For cloud installations, IONOS provides a secure, scalable and GDPR-compliant infrastructure.
SAP connects us through a close partnership in the field of CRM integration. As one of Europe’s most successful software companies, SAP stands for innovation and reliability. Our solutions extend SAP systems with modern communication and AI functions.
Sinch is one of Europe’s most successful providers of cloud-based communication and contact center solutions. Together, we develop modern telephony and service solutions that are scalable, reliable and flexible to use.
contact@linkthat.eu
+43 1 33 44 0 44
Schmalzhofgasse 26
1060 Vienna, Austria
