AI
CCW 2026: What AI really means for customer service
Customer service has not become easier in recent years. More channels, higher customer expectations, stricter data protection requirements – and at the same time the
4. February 2026
News & Blog
News about LinkThat and the world of communications
General
EU Cloud Providers Compared: Which One Fits – and When a Cloud Alternative Is Worth Considering
Which EU cloud providers meet the highest standards – and is the cloud always the right choice?
3. February 2026
AI
AI in the inbox: How MEDEWO reorganizes their emails
Emails remain one of the most important communication channels in B2B sales – yet they are also one of the biggest obstacles to efficiency. The
20. January 2026
Contact Center
The CRM of the Future – Key CRM Trends until 2030
Discover which CRM trends will shape businesses by 2030 – from Agentic AI to Conversational CRM.
19. December 2025
Contact Center
Secure on-premise AI features for your Call Center
Efficient on-premise speech recognition and call summarization for maximum data security and accelerated customer interactions.
10. December 2025
General
European CX meets AI: LinkThat live at CCW 2026
Discover our modern, European CX and AI solutions at CCW 2026. From real-time voice bots to document automation, all GDPR-compliant and fully operated within the EU.
21. November 2025
Contact Center
A Typical Workday in the Contact Center with LinkThat ONE
LinkThat ONE makes your workday easier with automation and intelligent functions. Here are some practical insights.
14. November 2025
Contact Center
Visit LinkThat at the CCW 2026
From February 24 to 26, the biggest innovations in customer service will be presented in Berlin. Make sure you get your ticket.
22. October 2025
Contact Center
Data Lake vs. Data Space: What Service Teams Really Need
Data lake and data room – both terms sound like modern data management – but they describe different approaches. Let’s explore them.
9. October 2025