Contact Center
Workforce Optimization in the Contact Center: a Guide
How to increase productivity, service quality & employee satisfaction in the contact center.
14. August 2025
News & Blog
News about LinkThat and the world of communications
Contact Center
The CRM of the Future – Key CRM Trends until 2030
Discover which CRM trends will shape businesses by 2030 – from Agentic AI to Conversational CRM.
31. July 2025
General
Data Protection in the Cloud
Many EU cloud providers claim to be GDPR-compliant – but appearances can be deceiving. Find out which cloud alternative is truly secure.
24. July 2025
General
Wiesn 2025 – Let’s celebrate together
Be part of our tradition and secure your spot for one of our festive evenings.
15. July 2025
General
Data Sovereignty Instead of Dependency: Why Now Is the Right Time for Local Data Storage
Less Cloud Dependency, More Control: Local Data Storage & Structured Migration as the Key to Secure IT Infrastructure.
10. July 2025
Webinar
Agent assist in every CRM system: webinar
On June 25, we showed how to get the best out of every CRM system with Agent Assist.
25. June 2025
Contact Center
Less frustration, more flow: Improving the employee experience in the contact center
Motivated teams, less stress, and happier customers: How smart tools enhance the employee experience in customer service.
18. June 2025
Contact Center
Digital Sovereignty in Customer Service
At a time when digitalization is reshaping customer service, one central question is coming into sharper focus: Where is our data stored – and who ultimately controls it?
10. June 2025
CTI
Improving First Call Resolution – achieve success with CTI
Find out how CTI solutions such as the CUBE create the base for fast customer service – cross-channel and integrated.
30. May 2025