Contact Center
Webinar with Five9 & Salesforce: CUBE Integration Deep Dive
We showed two new integrations in detail: Five9 in SAP CX and LinkThat CORE in Salesforce Service Cloud Voice – including instant call summary!
28. June 2024
News & Blog
News about LinkThat and the world of communications
Contact Center
The Most Common Mistakes in Customer Service
We take a look at the most common problems in customer service and show you the best way to solve them.
6. June 2024
Contact Center
Save the Date: Webinar on June 27th
In a Deep Dive with LinkThat CUBE, we will show two new telephony and CRM integrations: Mark your calendars for June 27 or register directly.
29. May 2024
Contact Center
Customer Journey 2024: E-Commerce
We use a practical example to show how to optimize the customer journey in e-commerce and enable the best customer experience.
7. May 2024
Webinar
Watch the LinkThat ONE preview
Missed the preview? Take a look at our new customer service tool here.
25. April 2024
AI
Automated Customer Service – a guide
Where best to start as a company and which tools are essential.
17. April 2024
Contact Center
On-Premise vs. Cloud Contact Center
Which is the better solution? We shed light on the advantages and disadvantages of on-premise and cloud systems.
27. March 2024
Contact Center
Dialect in speech recognition: the key to success
Artificial intelligence & dialects: How a company can ensure technology is reliable despite linguistic diversity.
14. March 2024
CTI
LinkThat CUBE for Microsoft Teams & CISCO: now available in the SAP® Store
The CUBE is now officially available as a CTI solution for Microsoft Teams and CISCO in the SAP Store.
6. March 2024