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Contact Center Services
link|that offers comprehensive applications and services for your contact center, which are provided from the cloud or private cloud.
Achieve more on all channels
link|that creates unique customer experiences - in every interaction, across all channels. Thanks to modern interfaces our communication solutions are future-proof and fit seamlessly into existing environments.
Flexibility is our priority: Let's find the best integration possibilities for all existing and new systems together. We connect the communication channels telephony, mail, chat, web, fax and mobile, so your agents are able to work efficiently.
Neural Networks
Using Reinforcement Learning, our algorithms for contact centers automatically present solutions to everyday challenges for agents. Our software even opens corresponding tabs and tools automatically. Relevant data can also be filled directly into forms or stored in a cache for quicker access and significant time savings.
An integration into link|that Ticketing reduced average processing times by up to 50 percent. The use of the algorithms in other software solutions and third-party products is of course also possible.
When combined with our other products, even more possibilities are unleashed: Use telephony data for easier creation of workforce schedules, or take advantage of customer recognition on the go and automatic ticket creation.
Workforce Management
Cloud-based employee scheduling enables the right service personnel to deliver the best assistance possible at the right moment - while costs are kept to a minimum. » more
Our Incident Management and Ticketing System provides an overview of all your tasks and activity streams at all time. » more
CTI interfaces
Our interfaces for CRM and telephony systems are ready to introduce new strategies to your contact center: We can integrate customer and call data when and where it will bring you the most benefits. » more
Product data sheets
link|that Workforce Management: Download PDF - DE EN
link|that Ticketing: Download PDF - DE
link|that CTI Middleware: Download PDF - DE EN
Find out more!
You can reach us via phone +43 (1) 3344044 and email office via linkthat to eu.

Technology partners

The link|that Cube supports comprehensive CRM solutions from Salesforce, allowing the products to be extended to include phone integration and immediately available contact history.

link|that Cube @ Salesforce AppExchange

Website: http://www.salesforce.com
Partnership with Salesforce

link|that has been SAP Services Partner in Austria since 2011 and took part in the SAP EcoHub in 2012.

Numerous installations of SAP Business Communications Management and the integration of other SAP products in the link|that Cube solution were achieved by the close cooperation between our companies.

Website: http://www.sap.at
Partnership with SAP

Since 2013 link|that works together closly with CISCO on developing and extending the link|that Cube and is a registered partner.

Website: http://www.cisco.com
Partnership with CISCO

The link|that GmbH became a partner of Atos Unify (formerly Siemens Enterprise Communications) in the area "Contact Center" with its solution link|that Cube.

Website: https://www.unify.com/
Atos Unify

Avaya GmbH & Co KG

Eric Rossman. Vice president, Developer Relations, Avaya:

"Technology partners like link|that are helping Avaya customers to get more out of their telecommunications infrastructure. Solutions such as the link|that Cube provide customers the flexibility they need in today's global business environment. The link|that Cube helps improve the customer experience and streamline communications processes within organizations".

Website: http://www.avaya.com/de
Partnership with Avaya

The integration of communication channels with data applications is the focus of the ISV Partnership (Independent Software Vendor) between the link|that GmbH and SugarCRM.

With link|that Cube companies with sales and service departments, as well as contact centers can link their CRM solution from SugarCRM with several different telephone systems for the first time.

Website: http://www.sugarcrm.com
Partnership with Sugar
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