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Integrate Microsoft Dynamics 365 & your Telephony System

CTI for Dynamics 365 unlocks many benefits, such as:

  • Your agents have the customer’s information at their fingertip –
       All data & full history before the call starts!
  • Customers & agents experience a new level of service –
       With real-time AI support for voice channels.
  • Integrate all channels and use latest AI features –
       Benefit from new insights for your daily business!

Top 10 Reasons to use CTI for Microsoft Dynamics 365

  1. Customer Identification with instant Pop-up Screen

  2. Live Transcripts with Keyword Spotting

  3. Screen & Call Transfer

  4. Add Notes/Tickets for Colleagues to Transfers

  5. IVR with Artificial Intelligence fills CRM data
Live Keyword Spotting detects topics & offers instant suggestions
cti integration
  1. Presence Status sync, Work modes

  2. Auto-complete Search, on-screen Dialer

  3. Click-to-call within CRM

  4. Routing based on Skills & Customer data

  5. Reportings with AI-powered KPIs

Watch the Dynamics CTI Demo Video

Telephony & CRM functions fully integrated at your fingertip!

Pick the combination which fits your Contact Center setup best.

SAP CX CloudSalesforce.comMicrosoft Dynamics 365zendeskSAP CRM
SAP CRM ERP Cloud for CustomerSalesforcemicrosoft dynamicszendeskSAP CRM ERP Cloud for Customer
SAP CX x
CISCO
Salesforce x
CISCO
MS Dynamics x
CISCO
zendesk x
CISCO
SAP CRM x
CISCO
Cisco
SAP CX x
Avaya
Salesforce x
Avaya
MS Dynamics x
Avaya
zendesk x
Avaya
SAP CRM x
Avaya
Avaya
SAP CX x
Sinch CCtr
Salesforce x
Sinch CCtr
MS Dynamics x
Sinch CCtr
zendesk x
Sinch CCtr
SAP CRM x
Sinch CCtr
Sinch Contact Center
SAP CX x
Teams
Salesforce x
Teams/Skype
MS Dynamics x
Teams/Skype
zendesk x
Teams/Skype
SAP CRM x
Teams/Skype
Microsoft Teams
SAP CRM x
Unify
More Telephony
Partners
These are just a few examples – write us for a live demo with your CRM and your Telephony system!

Learn everything about the CUBE & CTI

We will find the best solution for your unique Contact Center setup and are looking forward to talk to you!

Sabine Steinhauer

Sabine Steinhauer

Want to find out more?