The LinkThat CUBE integrates voice and data worlds for better customer service. It is now also possible to connect CRM systems such as SAP CX Cloud, S4/HANA and CRM/ERP with Five9 telephony solutions.
Presentation at the "United for Success" Roadshow in the SAP Arena
The new integration was presented for the first time in Mannheim. Together with WTG communication, Five9 and the Rhein-Neckar Löwen the afternoon was filled with innovation and new strategies. Matthias Krüger described the added value of the connection, with a short demo of the LinkThat CUBE.
Video: Five9 and SAP integrated
You can get insights into the new features in the following video, which shows some of the functions of LinkThat CUBE and LinkThat ECCO with Five9.
The CUBE makes it possible to call customers more efficiently. Thanks to the following functions, among others:
- Softphone directly in the SAP Interface
- Status SynchronizationÂ
- Customer identification for calls
- Send data records for forwarding
- Complete contact history and call logs directly in the softphone
- Click-2-Call directly in the CRM interface
With the LinkThat ECCO voice AI, service and sales teams also benefit from real-time keyword recognition so that important information appears immediately. Useful shortcuts and information are displayed during conversations with customers.
Roadshow Finale on February 26th
The next date of the roadshow is January 17, when WTG and Five9 invite you to Hamburg.
We’ll be there again on February 26, 2023, for the finale of the roadshow at the Olympic Stadium in Berlin. If you don’t want to miss it, sign up for our Newsletter.
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We are excited and would like to thank WTG and Five9 once again for the successful event and the excellent cooperation!