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The Right Address: Our AI-based Email Routing

Always keep an overview, even when the inbox is overflowing? This can be achieved when intelligent routing correctly assesses messages completely automatically. The content analysis with artificial intelligence from link|that looks at text, images and attachments and makes decisions based on recognized keywords. Existing email systems can also be upgraded immediately.

In practice with almost 100% success rate

In addition to classic rules that take into account the sender, text and markings, among other things, the AI also takes a close look at file attachments: it independently classifies and reads PDFs, images and documents. The system determines the best possible forwarding of the email and enables optimal processing.

In practice, the system is already being used by a large Austrian energy provider. Since the start of the project in the second quarter of 2021, over 99.9% of all incoming emails have been correctly classified and forwarded. The attachments are mostly scans or photos of documents. With AI, even emails without a subject or content – such as those often used by mailrooms to forward scanned incoming mail – can be correctly assessed based on the attachments alone.

Upgrade without detours

Integration into existing email systems is very simple: Once the incoming mail data has been entered, the evaluation and classification process begins. Emails are forwarded unchanged. link|that is also happy to help with the design of routing rules

Feel free to send questions to and your email will definitely end up in the right place!

Harald Kerschhofer

Harald Kerschhofer

Harald was one of the first developers at LinkThat and has been producing creative content for and about our products since completing his media studies.

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