This is the new Shift

One Tool – immediately the right answer

Customer service reaches a new level of efficiency: with Shift, requests are answered automatically on all contact channels. Interfaces enable effortless integration into existing solutions. Whether it’s email, social media, live on the phone or chat, customers get the right answers immediately, while service employees can devote themselves to more complex tasks. 

The AI solution has been trained specifically to meet the needs of energy companies with public information, and responds to inquiries in both fully and semi-automated ways. “Building on existing basic knowledge, Shift can be trained with new specific information in just 24 hours. Thanks to this ‘fine-tuning’, the AI is flexible to any challenge and a reliable companion for better customer service,” said Noman Khairul, Head of Software Development at LinkThat.

Improve customer service: Tailored support across all channels

The automated response to inquiries enables optimal service on all contact channels. Customers either receive the correct answer directly or a precise answer option is suggested to the service agents, which only needs to be forwarded. 

“Especially in the energy sector, there is currently an enormous need to be able to handle the increasing customer inquiries. That’s why our first step was to focus specifically on the needs of energy companies,” explains Peter Kugler, CEO of LinkThat. “With Shift, we are ushering in the next generation of customer service. The AI solution acts as a smart assistant and provides comprehensive answers to all questions about energy in Austria.”

Project “Shift” for all industries

We are currently training Shift for other industries with high volumes of customer inquiries. Due to the enormous demand, we have concentrated on energy providers as a first step. For project proposals with an equally intensive volume of service requests, you can contact us at any time. 

The AI solution Shift for energy providers is available now, further information as well as a product demonstration are available at any time.