Connecting a telephony environment using Microsoft Teams with other software solutions can be a tricky task. Some vital interfaces for integration strategies are still waiting for their release.
We decided to take matters into our own hands and created the link|that PBX Connector. This new middleware allows you to seamlessly use Teams telephony and your CRM systems side-by-side. This enables you to have a complete call history and all customer data at your fingertip at all times.
Watch our short demo video to see the link|that Cube with the PBX Connector in action. We are using SAP Sales Cloud to show the different features.
Control your calls within CRM
The link|that Softphone allows you to:
- Accept and place new calls
- Look up your customers and contacts
- Identify your customers when they call
- Hold, resume and transfer your calls
- See your call history, phone books and manage queues*
*Queue management is provided by the link|that PBX Connector and not a MS Teams feature.
Integrate your CRM solution
The link|that CUBE supports the market-leading vendors of cloud and on-premise CRM systems.
Find out more
You can find out more about the link|that CUBE on our product page.
Feel free to write us at any time!