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link|that Voice Applications
  • AI offers new ways to support voice and telephony services
  • STT (Speech to Text) leads the way to completely new possibilities
  • Real-time and historical data analysis, including sentiment detection
AI enabled link|that to unlock new potential with live and recorded conversations. Today complex technical terms and dialects can be interpreted reliably. In more than 100 languages. The following features can be integrated and are part of link|that Contact Center.
Artificial Intelligence understands content
A contact center environment can be used to show the benefits of AI. Speech-to-text, the textualization of spoken words, allows conversations to be analyzed - both in real time and in retrospect to identify trends.
An analysis of all calls in a certain time period can determine how the mood of callers is developing. Sentiment interpretation in live monitoring offers new ways for contact centers to evaluate their performance.
Real-time Support
link|that supports both callers and service staff in ongoing conversations. By checking content in real time, for example, you can ensure that all necessary compliance guidelines are taken into account. The employee is reminded of essential information and questions; and caller responses are automatically validated.
The AI system also keeps an eye on whether a special offer should be pointed out in the further conversation. In this way, employees never miss an opportunity for cross- or up-selling.
Guaranteed success instead of experiments
Artificial intelligence will become a key factor in every field in the coming years. Thanks to numerous implemented projects, our experts recognize the application potential of AI for your company as well.

As a customer you benefit from industry-specific know-how and from short project lead times.
Unleash the strength of AI
We are happy to integrate AI-supported voice features into your Contact Center environment. Or take a look at the link|that Contact Center.
We will gladly answer your questions: office via linkthat to eu.
You can also send us a quick message:

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