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link|that Cube
The link|that Cube is a CTI middleware solution that links your existing telephone system with your CRM applications. According to your needs different modules of the Cube are activated.
Overview video | Demo video with:
Salesforce & Skype | SAP C4C | SAP CRM & Avaya | Dynamics | Sugar & Cisco
More demos are available at our Youtube channel!
CRM integration for customer data
The integration into your ERP / CRM system is the basic module. Salesforce, SAP C4C, SAP CRM, Microsoft Dynamics, SugarCRM and other solutions can be connected to a variety of telephone systems with our prepared interfaces. By combining voice and data your employees have the right customer information at their fingertips. Presence information is synchronized to prevent additional tasks to be pushed to an employee during an active call.
Your Cube constellation
We will gladly send you specific information for your telephony and software setup. Which combination would you like to hear about?

Your CRM/ERP system

Your telephony solution


Multisession capability on all channels
The Cube integrates all contact channels such as telephony, email, fax, chat and social-media requests. Thanks to an automatic contact history, all service center employees are able to respond to customer inquiries with maximum performance.




Multi session capability ensures that time-critical actions are automatically detected and handled with highest priority.
Reportings and full control
Thanks to real-time evaluations you can create statistics over all contact channels. A connection to the SAP Business Warehouse is also possible. With link|that Cube we ensure that employees can use all necessary telephony functions right inside the CRM software.
Your multifunctional softphone

The LinkThat Softphone is your central communications hub. It covers all telephony features, while also combining all interfaces to third-party serivces. In our softphone, SAP CRM information meets Skype calls, for example.

Profit from customer recognition and presence and queue information wherever you are. All telephony controls are provided, as well as the ability to do screen and case transfers. The latter sends open tabs as call attachments to colleagues.
Product information
Feature overview: Download PDF (630 KB)
Contact
You can reach us via phone +43 1 33 44 0 44 and email office via linkthat to eu.

Find us on Salesforce AppExchange.
link|that Cube 4.0 wurde 2019 erneut offiziell von SAP für die
Integration von Telefonie, Chat und E-Mail zertifiziert.

Technology partners




The link|that Cube supports comprehensive CRM solutions from Salesforce, allowing the products to be extended to include phone integration and immediately available contact history.

link|that Cube @ Salesforce AppExchange

Website: http://www.salesforce.com
Partnership with Salesforce


link|that has been SAP Services Partner in Austria since 2011 and took part in the SAP EcoHub in 2012.

Numerous installations of SAP Business Communications Management and the integration of other SAP products in the link|that Cube solution were achieved by the close cooperation between our companies.

Website: http://www.sap.at
Partnership with SAP



Since 2013 link|that works together closly with CISCO on developing and extending the link|that Cube and is a registered partner.

Website: http://www.cisco.com
Partnership with CISCO

The link|that GmbH became a partner of Unify (formerly Siemens Enterprise Communications) in the area "Contact Center" with its solution link|that Cube.

Website: http://www.unify.com
Partnership with Unify


Avaya GmbH & Co KG

Eric Rossman. Vice president, Developer Relations, Avaya:

"Technology partners like link|that are helping Avaya customers to get more out of their telecommunications infrastructure. Solutions such as the link|that Cube provide customers the flexibility they need in today's global business environment. The link|that Cube helps improve the customer experience and streamline communications processes within organizations".

Website: http://www.avaya.com/de
Partnership with Avaya


link|that Cube integriert das breite Technologiespektrum von Alcatel. Außerdem entwickeln wir Lösungen mit Alcatels Rainbow-Plattform.

Website: https://www.al-enterprise.com/de-de
ALE Deutschland - Alcatel-Lucent Enterprise


The integration of communication channels with data applications is the focus of the ISV Partnership (Independent Software Vendor) between the link|that GmbH and SugarCRM.

With link|that Cube companies with sales and service departments, as well as contact centers can link their CRM solution from SugarCRM with several different telephone systems for the first time.

Website: http://www.sugarcrm.com
Partnership with Sugar
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