Precise data and speed are the be-all and end-all in digital communication. We combine both: In the revised telephony dashboard for customer contacts, which will soon be available for all LinkThat CUBE and Contact Center customers. This dashboard not only focuses on overview and depth, it also offers seamless integration with the data of the telephony solutions and CRM systems of the largest manufacturers.
Seamless integration with market leaders
The Contact Center Dashboard seamlessly integrates with existing infrastructures by integrating key data from telephony providers such as SAP, Sinch, Avaya, Atos, NICE, Mitel and Teams. This enables you and your teams to get a complete picture of the communications landscape.
The dashboard can be displayed directly in the CRM interfaces of Salesforce, as well as Microsoft Dynamics 365 and SAP CX Cloud. So you can keep track of and manage the entire workflow in a single environment.
Instant actionability with the LinkThat Softphone
Our telephony dashboard not only provides a comprehensive overview, but also enables team leaders and supervisors to take direct action. The LinkThat Softphone can be opened directly in the dashboard to listen in or even jump in on critical calls. This functionality increases the responsiveness and efficiency of the entire team.
In combination with the LinkThat softphone, users have full control.
Ease of use and efficiency
Creating a consistent, intuitive user interface is at the heart of the development of the new telephony dashboard. Quick and easy navigation allows you and your staff to focus on what matters most: outstanding customer service. Identify trends more easily and respond to changes faster. Customize the dashboard to your liking with a wide range of visualizations and filters.
The update will be available soon for customers of our Contact Center portfolio. Contact your contact person directly or sign up for our newsletter.