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Call Center & Costumer Service

Create the perfect atmosphere for your call center and give your customers a unique service experience. From modular CTI solutions to contact centers with AI, we offer many options to make your customer service more efficient.

Efficient communication for outstanding customer experiences

LinkThat provides customized solutions for call centers and customer service teams that improve the handling of calls, emails, mail, social media requests and chats. This optimizes communication between customers and service agents. At the same time, it creates a better customer experience and increases your team’s efficiency.

AI-powered technology for fast and precise customer service

With our AI-powered solutions LinkThat ECCO and LinkThat SHIFT, handling customer inquiries has never been faster and easier. By automatically detecting customer intent and providing relevant information, service agents can more effectively address customer concerns and increase satisfaction.

Optimizations and automations with AI are available for all contact channels.

Your benefits at a glance


Our Tools are made to integrate
seamlessly into existing IT infrastructures.
They work harmoniously with other
applications, such as SAP, Microsoft and Salesforce.


Our systems act faster than human response time allows: Text-based responses are ready in under 150 ms, and topic recognition on the phone is accomplished in under a second.


With LinkThat you are optimally
prepared for future growth.
Our solutions are modular and can
therefore be flexibly
adapted to meet dynamic needs.

Integration into existing systems for seamless processes in the contact center

If interfaces need to be integrated, the LinkThat CUBE is the right place to start. It allows you to seamlessly connect your telephony and software systems. From connecting hardware systems (such as traditional PBXs) to state-of-the-art interfaces, everything is possible.

The CUBE integrates all popular CRM and ERP systems out-of-the-box, such as the cloud and on premise solutions of Salesforce, SAP and Microsoft Dynamics, with the telephony solutions of all major providers (CISCO, Atos Unify, Sinch, Avaya, Teams, Alcatel, and many more). This enables smooth communication and optimized processes that take customer service to a new level.

Automation for increased efficiency and cost savings

LinkThat PRISM offers fully or partially automated document processing through AI. This allows you to process correspondence and emails more efficiently, conserving resources while significantly reducing response times.

Auf Serviceanfragen auf allen Kanälen hat LinkThat SHIFT die richtige Antwort parat. Das branchenspezifisch vortrainierte System kennt alle Herausforderungen und kann auf projektrelevante Aufgaben in kürzester Zeit spezialisiert werden.

Individuelle Herausforderungen sind mit beiden Lösungen besser zu bewältigen und dein Team kann sich komplexeren Aufgaben widmen, während Standard-Anfragen wie von alleine gelöst werden.

Successful cooperation and partnership support

Open and transparent cooperation is particularly important to us at LinkThat. We draw on our two decades of experience to find the best possible solution together with you. We focus on fast implementation and a simple, efficient process design.

Finding the best solution together

Let’s find out how we can improve your customer satisfaction and increase your efficiency even more.
Write us to learn more about our solutions and work with our experts to develop the best strategy for your business to get your customers to their destination quickly.
must have call center features 2023
An example scenario for innovative customer service: The LinkThat CUBE with AI in action

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