Skip to content
Conversation at meeting

Public Administration

Trust and security are the most important pillars for public administration. We can provide optimal support for authorities and institutions in this regard: Our software solutions make processes more efficient while maintaining high data security. We make sure that communication and all processes run smoothly.

Optimization of workflows in public administration

At LinkThat, we understand the challenges that government agencies face. With customized solutions and seamless integrations, individual workflows and processes are optimally supported. This makes the exchange of information between citizens and public administration staff easier and more efficient.

LinkThat PRISM is the ideal solution for streamlining correspondence processing. Automated processes save you from handling routine tasks, freeing up time for more complex issues. The included image, text and handwriting recognition takes over important preliminary work, so that the intelligent analysis and routing modules subsequently facilitate many work steps or even take them away completely.

LinkThat SHIFT knows how to deal with any type of request: With a comprehensive basic knowledge of all service requests, it can respond immediately to customers or citizens. Within a very short time, it is also adapted to your specific business cases and, for example, information on the latest regulations. Then, searchers automatically receive the best answer – whether by email, post, or social media, and also in real time on the phone and in chat.

Best advice on the phone in real time

With LinkThat CUBE you can break new ground with your telephone system or cloud telephony: We seamlessly combine your voice channels and customer databases. We create a unique atmosphere for your teams and your customers. Your employees’ daily routine is made easier, while your customers benefit from the efficient support provided by the CUBE.

As an ideal complement, LinktThat ECCO can significantly support your telephony and voice channels with artificial intelligence. From queuing to live keyword spotting to sentiment analysis: customer conversations become more efficient than ever before, while you take meaningful action with intelligent evaluations. In summary, this means: Faster response times, better advice, and reduced time and costs.

GDPR-compliant software for highest security standards

Handling sensitive data is a top priority in public administration. Accordingly, we at LinkThat attach great importance to their protection. Our software solutions are GDPR-compliant and meet all current security standards. This means that personal data and information from public authorities are ideally protected while at the same time meeting the requirements of the legislation.

Your benefits at a glance


Our tools are made to integrate seamlessly
into existing IT infrastructures.
They work harmoniously with other
applications, such as solutions from SAP, Microsoft and Salesforce.


With LinkThat you are optimally
prepared for future growth. Our
solutions are modular and can
therefore be flexibly adapted to
meet dynamic needs.


Your data security is an integral part of
our software development. With GDPR compliance and server centers in Europe, we ensure the protection of your data as well as secure and regional storage.

Local partners for trustful cooperation

As a partner with locations in Vienna and Munich, we provide local support for public administration. This means that we are available at all times during the implementation and customization of our software solutions and take care of the smooth running.

Open, transparent and partnership-based cooperation is our priority. Together we find the optimal strategy: with two decades of experience in various industries, we know exactly where to start. We attach great importance to honest advice and fast implementation.

Finding the best solution together

Contact us today to find out how LinkThat’s secure software solutions can help public administration and agencies streamline processes and maintain the highest standards of security for personal data. We look forward to working with you to find and implement the best solution for your needs!

An example scenario for innovative customer service: The LinkThat CUBE with AI in action

Popular stories from our blog


How to achieve scalable & integrated communication

Why scalability and integration are critical for customer facing communication strategies.
telephony automatic categories

ECCO introduces automatic categorization of telephone calls

Our AI for phone calls automatically categorizes conversations and offers even better transcripts.

5 Questions with Agnes

About playing drums, drawing portraits and AI control. Agnes from the label team gives us her answers to the 5 Questions.

Hear from our customers

Discover our CTI integrations

Want to find out more?


We use cookies for better user experience and traffic analysis.
By continuing to browse the site, you agree to our use of cookies.