In healthcare, patients and insured persons come first. We offer secure solutions that protect sensitive medical data while simplifying customer service.
Trust and reliability are top priorities when communicating with patients and policyholders. That’s why we start right there: Our intelligent software solutions are DSGVO-compliant and adhere to all security standards. This paves the way for the best advice and care.
Optimized patient care and communication
Our products support and optimize workflows without creating additional work. We take care of the seamless integration of existing systems, facilitating the exchange of information between patients, insured persons, doctors and medical staff.
Your benefits at a glance
More than 15 years of expertise in healthcare
Technical support and innovative ideas for the e-health sector have been a cornerstone of LinkThat since its inception. Serving physicians, medical staff and insurance companies has been our specialty ever since.
For 15 years we have been supporting the Customer Care Center of ITSV, which we equipped and built up in 2008. Many of our software solutions are used there and improve callers’ service experience. Correspondence is also handled efficiently thanks to LinkThat. The constantly changing and demanding projects require a high adaptability of our systems and employees.
The Austrian Health Insurance Fund (ÖGK) also benefits from our developments: LinkThat ECCO takes the insured to the right destination with AI by automatically interpreting statements correctly. This means that despite having only one service phone number, you can always get to the right place – conveniently using your own voice, without having to switch to the smartphone keypad.
A unique solution within LinkThat PRISM is the assignment of free-language medical diagnoses to ICD-10 codes. This turns even the most complex finding into a clear category to work with. As a result, this data is available for statistics, quality control and process automation. Depending on the project, documents are of course reliably anonymized in the first step.
How to respond flexibly to all service requests
With the LinkThat CUBE, telephony and CRM systems are connected in the first step to enable optimal control of customer communication. In addition, modules with AI for process optimization are available, which enable a faster response to service requests. The CUBE is individually adapted to your needs and ensures unique customer experiences with automatisms.
Local partners for trustworthy cooperation
Successful cooperation and partnership support
At LinkThat our focus is open, transparent and cooperative collaboration. With experience from two decades and various industries, we find the best possible solution together with you. In doing so, we focus on the essentials: honest advice, fast implementation and simple, efficient process design.