The next generation of customer service is here: Shift is the smart companion for all service concerns. Our AI solution is a universal tool that handles requests automatically.
Telephony integrated into SAP Agent Desktop: Use your telephony system in conjunction with your CRM data in SAP Service Cloud.
Discover new inventions which can help you optimize your chat, email, and phone customer service to save time and money.
The softphone for LinkThat CUBE and ECCO has been upgraded with helpful features. Find out what service agents can look forward to.
New grants for SMBs make it especially easy to invest in AI now and save in two ways. We explain how and are here to help.
Current developments show us how dangerous the unreflective use of AI is – and what expectations we should have of AI.
ChatGPT makes AI tangible for everyone. Is the excitement about the new wonder box, which has an answer to all questions, justified?
link|that ECCO is real-time speech recognition for all CRM and telephony systems. Helpful actions step in as soon as topics are mentioned.
Our fascination with robots and technological breakthroughs has accompanied us through the world of film and television for decades. How and why do these stories repeat themselves?
Keyword spotting on the telephony channel is a completely new and powerful tool. But what can it offer?
