AI
The transformation in customer service: From tools to decisions
In customer and citizen services, what matters is not only how much information a system provides, but also what can be derived from it at the right moment.
7. April 2026
AI
CCW 2026: What AI really means for customer service
What modern customer service needs today: clear processes, meaningful AI, and technology that simplifies rather than burdens daily operations.
4. February 2026
AI
AI in the inbox: How MEDEWO reorganizes their emails
How MEDEWO automates sales with AI-powered email routing: faster processing, intelligent forwarding and noticeable relief thanks to LinkThat PRISM.
20. January 2026
AI
The CRM of the Future – Key CRM Trends until 2030
Discover which CRM trends will shape businesses by 2030 – from Agentic AI to Conversational CRM.
19. December 2025
AI
Secure on-premise AI features for your Call Center
Efficient on-premise speech recognition and call summarization for maximum data security and accelerated customer interactions.
10. December 2025
AI
Visit LinkThat at the CCW 2026
From February 24 to 26, the biggest innovations in customer service will be presented in Berlin. Make sure you get your ticket.
22. October 2025
AI
Data Lake vs. Data Space: What Service Teams Really Need
Data lake and data room – both terms sound like modern data management – but they describe different approaches. Let’s explore them.
9. October 2025
AI
LinkThat ONE Demo: The New Customer Service Platform Features
In our latest Webinar session, many new features of LinkThat ONE were revealed. Take a look at what’s coming in the next months!
7. October 2025
AI
The 3 Biggest Mistakes in AI Implementation in Companies and How to Avoid Them
Many companies struggle with AI rollout. Learn how to integrate AI into CRM, ERP, and customer service successfully.
11. September 2025
AI
New KPIs for AI in the Contact Center
Traditional KPIs like AHT and FCR are no longer enough. Discover the new KPIs that matter for AI in the contact center.
26. August 2025