AI
Automated Customer Service – a guide
Where best to start as a company and which tools are essential.
17. April 2024
Contact Center
Dialect in speech recognition: the key to success
Artificial intelligence & dialects: How a company can ensure technology is reliable despite linguistic diversity.
14. March 2024
AI
New strategies for more efficient processing of correspondence
With two powerful extensions, PRISM now makes automatic document processing even easier.
23. November 2023
AI
How artificial intelligence is changing the world of work
In this interview, Harald Kerschhofer reveals the role generative AI plays in our day-to-day work and how we use it in the marketing department.
9. November 2023
AI
ECCO introduces automatic categorization of phone calls
Our AI for phone calls automatically categorizes conversations and offers even better transcripts.
29. August 2023
AI
Time for an AI upgrade? 6 signs that your business can benefit
There is a good chance that your company can benefit from AI upgrades. Learn how to properly assess and leverage your potential.
18. July 2023
AI
Webinar: Real-Time AI in Microsoft Dynamics 365
Master customer service automatically with these tools for the telephony channel. Watch the webinar recording with two live demos now.
6. July 2023
AI
Real-time AI in Dynamics 365: Webinar on July 5th
Next Wednesday, we will show in our webinar (in German) how waiting times for customers can be reduced and problems solve themselves or faster.
22. June 2023
AI
This is the new Shift
The next generation of customer service is here: Shift is the smart companion for all service concerns. Our AI solution is a universal tool that handles requests automatically.
7. June 2023
AI
CTI with AI for SAP Service Cloud Agent Desktop
Telephony integrated into SAP Agent Desktop: Use your telephony system in conjunction with your CRM data in SAP Service Cloud.
1. June 2023