The next generation of customer service is here: Shift is the smart companion for all service concerns. Our AI solution is a universal tool that handles requests automatically.
Telephony integrated into SAP Agent Desktop: Use your telephony system in conjunction with your CRM data in SAP Service Cloud.
Discover new inventions which can help you optimize your chat, email, and phone customer service to save time and money.
The CUBE integrates the CRM system servicenow with all its functions. We are also developing exciting new AI features.
The softphone for LinkThat CUBE and ECCO has been upgraded with helpful features. Find out what service agents can look forward to.
link|that ECCO is real-time speech recognition for all CRM and telephony systems. Helpful actions step in as soon as topics are mentioned.
Keyword spotting on the telephony channel is a completely new and powerful tool. But what can it offer?
We want to help not only with our technological solutions to develop and implement a solid strategy for satisfied customers
Our keyword spotting is now certified by SAP. See how agents benefit from helpful, automatic CRM actions during ongoing calls.
Helpful actions for key topics in live phone calls: This is the core feature of link|that ECCO. Watch a video demo!
