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SAP Contact Center
Comprehensive and individual
SAP Contact Center (formerly SAP BCM) records incoming events such as telephone calls, e-mails, texts and forwards them as events to the best available employees. Whether on the road or from the home office, the service center is accessible from everywhere you need it to be.
Integrated in your network
The possibilities range from existing ACD system telephones via DECT or wifi telephones to fully integrated mobile phones such as the Nokia Communicator. SAP Contact Center integrates seamlessly with your existing telephony infrastructure.
Full control and insights
The licensing model offers scalable costs and fast adjustments to new users. You do not need special hardware to use it. The administration is done centrally. You can access the configurations interface from any point in the company network. As a manager, you have extensive statistics and real-time monitorings available.
Find out more!
You can reach us via phone +43 1 33 44 0 44 and email office via linkthat to eu.
You can also send us a quick message:

Customers & Partners

GEWOFAG Holding GmbH

Christian Haas. GEWOFAG customer service:

"With the communication software SAP Business Communications Management we finally have access to automatical and accurate traffic data of our calls. The rapid deployment of the software has played well with our continuous customer support.

The flexibility of BCM assures that it will be able to adjust to our needs in the future".

Website: http://www.gewofag.com
GEWOFAG Holding GmbH

SV Service Center, ITSV

Rosa Pinz. Project manager of SV Service Centers, ITSV, Austrian Social Insurance:

"Our partner link|that has succeeded in building a complete service center in a very short time. It combines the best out of two worlds: The efficiency and flexibility of a modern service center with the quality and expertise of the staff of the Austrian Social Insurance".

Website: http://www.itsv.at
SV Service Center, ITSV, Sozialversicherung GmbH

mingo. Die Start-up-Initiative der Stadt Wien.

Website: https://www.mingo.at


Christian Wittlif. Senior Process Expert, OSRAM:

"Accessibility and efficiency in customer communications are factors that are becoming increasingly important for market success in our industry. After the positive experience with link|that and SAP Business Communications Management in China, we now also want to use this solution at key locations in Europe".

Website: http://www.osram.com

link|that has been SAP Services Partner in Austria since 2011 and took part in the SAP EcoHub in 2012.

Numerous installations of SAP Business Communications Management and the integration of other SAP products in the link|that Cube solution were achieved by the close cooperation between our companies.

Website: http://www.sap.at
Partnership with SAP


The SVC is supported by link|that in two ways - in support by employees of link|that as well as through the ticketing solution Myrmex.

Website: http://www.svc.co.at

Wrth Handelsges.m.b.H.

Website: http://www.wuerth.at

ZITEC Industrietechnik GmbH

Website: http://www.zitec.de

Europapier International GmbH

Website: http://www.europapier.com

Related Links

Erfolgsmeldung GEWOFAG

Erfolgsmeldung OSRAM CH/UK

Wenn in China die Drhte glhen
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