Agent assist in every CRM system: webinar
On June 25, we showed how to get the best out of every CRM system with Agent Assist.
Our Key Products
We are IT specialists and developers with extensive practical experience.
We are independent and integrate SAP, Salesforce, Microsoft, servicenow, zendesk & many more.
Together, we can quickly figure out how to meet your unique challenge.
Latest Articles from our Blog
Less frustration, more flow: Improving the employee experience in the contact center
Motivated teams, less stress, and happier customers: How smart tools enhance the employee experience in customer service.
Digital Sovereignty in Customer Service
At a time when digitalization is reshaping customer service, one central question is coming into sharper focus: Where is our data stored – and who ultimately controls it?
Improving First Call Resolution – achieve success with CTI
Find out how CTI solutions such as the CUBE create the base for fast customer service - cross-channel and integrated.
Modernize legacy IT: Enhance or replace existing systems?
We spoke to Steffen Kopany about modernization, architectural decisions and the role of collaboration at eye level.
Proactive customer service with Predictive AI
From reactive to proactive: Predictive AI identifies potential problems before they arise and allows companies to take action early.
trusted by
LinkThat solutions in use from leading brands
"We are excited by the depth of integration provided by LinkThat. The Features enhance our ability to deliver unparalleled efficiency in our contact center portfolio."
"No matter where in the world an agent is on the phone, and no matter which tool he or she is using – all information such as availability, waiting times and queue status is always available. The LinkThat Cube has been doing its job flawlessly since day one."
"LinkThat was able to link existing hardware and software systems for us in China, thereby both creating synergies and implementing the changeover smoothly. Thanks to the integration of the systems, the service employees now have a uniform user interface for managing all customer contacts."
"Many years of successful cooperation with our partner LinkThat has enabled us to jointly build a service center that combines the best of both worlds: the efficiency and flexibility of a modern service center with the quality and expert knowledge of our employees."
