AI
The transformation in customer service: From tools to decisions
In customer and citizen services, what matters is not only how much information a system provides, but also what can be derived from it at the right moment.
7. April 2026
AI
The CRM of the Future – Key CRM Trends until 2030
Discover which CRM trends will shape businesses by 2030 – from Agentic AI to Conversational CRM.
19. December 2025
AI
Secure on-premise AI features for your Call Center
Efficient on-premise speech recognition and call summarization for maximum data security and accelerated customer interactions.
10. December 2025
Contact Center
A Typical Workday in the Contact Center with LinkThat ONE
LinkThat ONE makes your workday easier with automation and intelligent functions. Here are some practical insights.
14. November 2025
AI
Visit LinkThat at the CCW 2026
From February 24 to 26, the biggest innovations in customer service will be presented in Berlin. Make sure you get your ticket.
22. October 2025
AI
Data Lake vs. Data Space: What Service Teams Really Need
Data lake and data room – both terms sound like modern data management – but they describe different approaches. Let’s explore them.
9. October 2025
AI
The 3 Biggest Mistakes in AI Implementation in Companies and How to Avoid Them
Many companies struggle with AI rollout. Learn how to integrate AI into CRM, ERP, and customer service successfully.
11. September 2025
AI
New KPIs for AI in the Contact Center
Traditional KPIs like AHT and FCR are no longer enough. Discover the new KPIs that matter for AI in the contact center.
26. August 2025
AI
Less frustration, more flow: Improving the employee experience in the contact center
Motivated teams, less stress, and happier customers: How smart tools enhance the employee experience in customer service.
18. June 2025
Contact Center
Digital Sovereignty in Customer Service
At a time when digitalization is reshaping customer service, one central question is coming into sharper focus: Where is our data stored – and who ultimately controls it?
10. June 2025