Contact Center
Digital Sovereignty in Customer Service
At a time when digitalization is reshaping customer service, one central question is coming into sharper focus: Where is our data stored – and who ultimately controls it?
10. June 2025
Contact Center
Improving First Call Resolution – achieve success with CTI
Find out how CTI solutions such as the CUBE create the base for fast customer service – cross-channel and integrated.
30. May 2025
Contact Center
How CRM Integration for Microsoft Teams works
Learn how to connect MS Teams with your CRM and existing telephony.
5. May 2025
Contact Center
The most important KPIs for Call Centers
A positive customer experience is important for retention and at the same time for the image of your company.
23. April 2025
AI
Keyword Spotting: The foundation for modern Agent Assist solutions
Keyword spotting on the telephony channel is a completely new and powerful tool. But what can it offer?
12. April 2025
Contact Center
Emotional intelligence in customer service
How to use emotional intelligence in customer service and strengthen your customer experience at the same time.
27. March 2025
AI
Agent Assist: How AI makes your contact center smarter
How Agent Assist supports your employees and makes your customers happy at the same time.
13. March 2025
Contact Center
CCW 2025 – a complete success!
CCW 2025 is over – we can look back on three days full of exciting discussions, inspiring presentations and valuable contacts.
4. March 2025
AI
Video: This is LinkThat ONE
Watch our 2-minute trailer to get to know the features of LinkThat ONE and find out more about the new customer service platform.
18. February 2025
AI
Omnichannel & Optichannel Customer Service
The world of customer communication is evolving rapidly. What are the differences between the two approaches and which strategy is the right one?
5. February 2025