Contact Center Archive

Contact Center

A positive customer experience is important for retention and at the same time for the image of your company.

23. April 2025

Keyword spotting on the telephony channel is a completely new and powerful tool. But what can it offer?

12. April 2025

Contact Center

How to use emotional intelligence in customer service and strengthen your customer experience at the same time.

27. March 2025

How Agent Assist supports your employees and makes your customers happy at the same time.

13. March 2025

Contact Center

CCW 2025 is over – we can look back on three days full of exciting discussions, inspiring presentations and valuable contacts.

4. March 2025

Watch our 2-minute trailer to get to know the features of LinkThat ONE and find out more about the new customer service platform.

18. February 2025

The world of customer communication is evolving rapidly. What are the differences between the two approaches and which strategy is the right one?

5. February 2025

The development of our customer service portal LinkThat ONE is now in its final stage. Here’s a brief update.

19. December 2024

How to use Interactive Voice Response successfully in customer service and create decisive advantages.

27. November 2024

Contact Center

We take a look at the contact center trends to expect in 2025 and what you can’t do without this year.

21. November 2024