AI
AI agents: The future of customer service?
Autonomous systems promise a revolution in the contact center. But how far along is the technology really? And how will it change the future of customer service?
26. August 2024
Contact Center
Be part of it: LinkThat at the CCW 2025
From February 24 to 27, everything in Berlin will revolve around innovative customer dialogue. Visit us at the CCW 2025!
25. July 2024
AI
Call Center Optimization: Customer Journey 2024
From employee to customer: How to optimize your call center with the right tools.
22. July 2024
Contact Center
Telephony integration for Dynamics 365 with the new CUBE
The new CUBE version is now available in Microsoft AppSource: Seamless telephony integration for Dynamics 365.
11. July 2024
AI
Offline AI-features with LinkThat ECCO
Efficient on-premise speech recognition and call summarization for maximum data security and accelerated customer interactions.
4. July 2024
Contact Center
Webinar with Five9 & Salesforce: CUBE Integration Deep Dive
We showed two new integrations in detail: Five9 in SAP CX and LinkThat CORE in Salesforce Service Cloud Voice – including instant call summary!
28. June 2024
Contact Center
A Typical Workday in the Contact Center with LinkThat ONE
LinkThat ONE makes your workday easier with automation and intelligent functions. Here is a new glimpse.
20. June 2024
Contact Center
The Most Common Mistakes in Customer Service
We take a look at the most common problems in customer service and show you the best way to solve them.
6. June 2024
Contact Center
Save the Date: Webinar on June 27th
In a Deep Dive with LinkThat CUBE, we will show two new telephony and CRM integrations: Mark your calendars for June 27 or register directly.
29. May 2024
Contact Center
Customer Journey 2024: E-Commerce
We use a practical example to show how to optimize the customer journey in e-commerce and enable the best customer experience.
7. May 2024