General
Active listening on the smartphone
Does active listening on smartphones really work? We take a closer look at the facts and show why transparency is particularly important when it comes to AI technology.
24. October 2024
General
The EU AI Act – Implications for companies
The EU AI Act came into force in August 2024. What this means for companies and how to prepare for it.
24. September 2024
Contact Center
Be part of it: LinkThat at the CCW 2025
From February 24 to 27, everything in Berlin will revolve around innovative customer dialogue. Visit us at the CCW 2025!
25. July 2024
General
Oktoberfest 2024 with LinkThat
We keep our tradition going and invite our customers and partners to this year’s Oktoberfest. Secure your place now!
9. July 2024
Contact Center
A Typical Workday in the Contact Center with LinkThat ONE
LinkThat ONE makes your workday easier with automation and intelligent functions. Here is a new glimpse.
20. June 2024
Contact Center
The Most Common Mistakes in Customer Service
We take a look at the most common problems in customer service and show you the best way to solve them.
6. June 2024
AI
Automated Customer Service – a guide
Where best to start as a company and which tools are essential.
17. April 2024
CTI
LinkThat CUBE for Microsoft Teams & CISCO: now available in the SAP® Store
The CUBE is now officially available as a CTI solution for Microsoft Teams and CISCO in the SAP Store.
6. March 2024
Contact Center
CCW 2024 in Berlin
The international congress trade fair for innovative customer dialog took place in Berlin for the 25th time. We were there.
29. February 2024
Contact Center
Evolution of the Customer Journey 2024 – Part 2
We show how digital innovations are transforming the public sector and enabling a smooth, efficient service.
27. February 2024