Comprehensive Key Features
for Service & Sales Teams
Your service employees are supported by the link|that AI with insights and tips in ongoing conversations to constantly improve the service and user experience of your customers.
The central control unit for all telephony functions and the interface to your CRM solution and implemented data platforms. Efficient interfaces simplify your everyday work
Customer Identification &
pop Up Screen
The historical customer data is automatically made available to you directly when the call is answered. A manual search during the calls is not necessary.
CRM Integration &
Your team gets a 360° customer view while keeping the familiar CRM interface. The presence status of your employees is automatically synchronized.
Action Item Routing
Let us support you in the creation of routing rules and benefit from an optimal control of the communication with your customers.
MULTI CHANNEL CAPABILITIES
In addition to telephony, the link|that Cube also integrates all other contact channels such as e-mail, fax, chat and social media channels.