LinkThat, Five9 & WTG invite you to the roadshow “United for Success” on November 9, 2023 at the SAP Arena in Mannheim.
“Your path to becoming a world champion in customer service in the era of AI”
Under this slogan, exciting insights await around the interaction of modern technology and traditional Contact Center.
Matthias Krüger from LinkThat will be exploring the “added value of connection” at 3:00 p.m. – in the best company of many other exciting presentations: On contact centers in the cloud, the importance of integration and customer satisfaction. Live demonstrations are also included.
The Program:
14:00
Reception SAP Arena
14:15
Welcome
Jörg Kassemann, Account Manager Customer Experience & Innovation, WTG
14:30 – 15:00
Contact Center in the Cloud – More Service – Better Customer Experience
Roland Lunck, Senior Director Partner DACH, BENELUX & NORDICS, Five9
15:00 – 15:30
More of the same or what does integration mean?
The added value of connection
Matthias Krüger, Managing Director, LinkThat
15:30 – 15:45
Coffee Break
15:45 – 16:15
The role of a strong partner for more customer satisfaction
Jörg Kassemann, Account Manager Customer Experience & Innovation, WTG
16:15 – 16:45
Talk with Jenny Kettemann, Managing Director, Rhein-Neckar Löwen
Fan Experience in professional sports
16:45 – 17:30
Live Demo
Patrick Heller, Solutions Consultant, Five9
17:30
Wrap Up
From 18:00
Dinner (buffet including drinks)
19:00
Visit of the home game
Rhein-Neckar Löwen vs. Leipzig
20:30
Meet and Greet Oliver Roggisch
Further information and registration:
The “United for Success” Roadshow continues
Another joint date of the roadshow will take place on February 26, 2024, at the Olympiastadion Berlin as a prelude to the CCW congress fair.