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united for success

Roadshow “United for Success”

LinkThat, Five9 & WTG invite you to the roadshow “United for Success” on November 9, 2023 at the SAP Arena in Mannheim.

“Your path to becoming a world champion in customer service in the era of AI”

Under this slogan, exciting insights await around the interaction of modern technology and traditional Contact Center.

Matthias Krüger from LinkThat will be exploring the “added value of connection” at 3:00 p.m. – in the best company of many other exciting presentations: On contact centers in the cloud, the importance of integration and customer satisfaction. Live demonstrations are also included.

The Program:


Reception SAP Arena 



Jörg Kassemann, Account Manager Customer Experience & Innovation, WTG

14:30 – 15:00

Contact Center in the Cloud – More Service – Better Customer Experience

Roland Lunck, Senior Director Partner DACH, BENELUX & NORDICS, Five9

15:00 – 15:30

More of the same or what does integration mean?
The added value of connection

Matthias Krüger, Managing Director, LinkThat

15:30 – 15:45

Coffee Break

15:45 – 16:15

The role of a strong partner for more customer satisfaction

Jörg Kassemann, Account Manager Customer Experience & Innovation, WTG

16:15 – 16:45

Talk with Jenny Kettemann, Managing Director, Rhein-Neckar Löwen 

Fan Experience in professional sports

16:45 – 17:30

Live Demo 

Patrick Heller, Solutions Consultant, Five9


Wrap Up 

From 18:00

Dinner (buffet including drinks)


Visit of the home game
Rhein-Neckar Löwen vs. Leipzig


Meet and Greet Oliver Roggisch

Further information and registration:

The “United for Success” Roadshow continues

Another joint date of the roadshow will take place on February 26, 2024, at the Olympiastadion Berlin as a prelude to the CCW congress fair.

Bettina Zambo

Bettina Zambo

Since studying communications Bettina is working in media und produces content at LinkThat: written and spoken.

Do you want to find out more?


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