Contact Center
LinkThat ONE: A New Chapter in Customer Service
The development of our customer service portal LinkThat ONE is now in its final stage. Here’s a brief update.
19. December 2024
News & Blog
News about LinkThat and the world of communications
Contact Center
Advantages of IVR: More efficiency for companies, more service for customers
How to use Interactive Voice Response successfully in customer service and create decisive advantages.
27. November 2024
Contact Center
Contact Center Trends 2025
We take a look at the contact center trends to expect in 2025 and what you can’t do without this year.
21. November 2024
Contact Center
AI in the contact center – myth and reality
There are numerous myths surrounding the use of AI that can lead to misunderstandings. What is really true?
7. November 2024
General
Active listening on the smartphone
Does active listening on smartphones really work? We take a closer look at the facts and show why transparency is particularly important when it comes to AI technology.
24. October 2024
Webinar
LinkThat ECCO Insights: How to activate AI for your contact center
On October 22, LinkThat ECCO Insights showed how to unlock the best customer service with the use of AI in the Contact Center. Watch it now.
22. October 2024
Contact Center
Customer Journey – Trust in insurance customer service
The evolution of the customer journey in the insurance industry: How to deliver perfect customer service even in crisis situations.
3. October 2024
General
The EU AI Act – Implications for companies
The EU AI Act came into force in August 2024. What this means for companies and how to prepare for it.
24. September 2024
Contact Center
Partnership with Five9 to Integrate SAP Applications
The partnership with Five9 enables seamless integration of the CX platform with the data environments of various SAP applications.
10. September 2024