AI
New KPIs for AI in the Contact Center
Traditional KPIs like AHT and FCR are no longer enough. Discover the new KPIs that matter for AI in the contact center.
26. August 2025
AI
Workforce Optimization in the Contact Center: a Guide
How to increase productivity, service quality & employee satisfaction in the contact center.
14. August 2025
AI
The CRM of the Future – Key CRM Trends until 2030
Discover which CRM trends will shape businesses by 2030 – from Agentic AI to Conversational CRM.
31. July 2025
AI
Less frustration, more flow: Improving the employee experience in the contact center
Motivated teams, less stress, and happier customers: How smart tools enhance the employee experience in customer service.
18. June 2025
AI
Proactive customer service with Predictive AI
From reactive to proactive: Predictive AI identifies potential problems before they arise and allows companies to take action early.
8. May 2025
AI
At the Heart of AI on May 27 in Vienna
At this exclusive event, we will show you how to rethink customer service with AI. Save your spot now!
28. April 2025
AI
Keyword Spotting: The foundation for modern Agent Assist solutions
Keyword spotting on the telephony channel is a completely new and powerful tool. But what can it offer?
12. April 2025
AI
AI over chaos: Smart email automation for optimized customer service
From chaos in the inbox to seamless efficiency. How to optimize your workflow with email routing.
7. April 2025
AI
Agent Assist: How AI makes your contact center smarter
How Agent Assist supports your employees and makes your customers happy at the same time.
13. March 2025
AI
Video: This is LinkThat ONE
Watch our 2-minute trailer to get to know the features of LinkThat ONE and find out more about the new customer service platform.
18. February 2025