Contact Center
Improving First Call Resolution – achieve success with CTI
Find out how CTI solutions such as the CUBE create the base for fast customer service – cross-channel and integrated.
30. May 2025
CTI
Modernize legacy IT: Enhance or replace existing systems?
We spoke to Steffen Kopany about modernization, architectural decisions and the role of collaboration at eye level.
15. May 2025
AI
Video: This is LinkThat ONE
Watch our 2-minute trailer to get to know the features of LinkThat ONE and find out more about the new customer service platform.
18. February 2025
CTI
LinkThat CUBE receives new Avaya certification
The CUBE is now officially certified for Avaya Aura® Communication Manager 10.2 and Avaya Aura® Application Enablement Services 10.2.
22. January 2025
Contact Center
Telephony integration for Dynamics 365 with the new CUBE
The new CUBE version is now available in Microsoft AppSource: Seamless telephony integration for Dynamics 365.
11. July 2024
Contact Center
Customer Journey 2024: E-Commerce
We use a practical example to show how to optimize the customer journey in e-commerce and enable the best customer experience.
7. May 2024
Contact Center
On-Premise vs. Cloud Contact Center
Which is the better solution? We shed light on the advantages and disadvantages of on-premise and cloud systems.
27. March 2024
CTI
LinkThat CUBE for Microsoft Teams & CISCO: now available in the SAP® Store
The CUBE is now officially available as a CTI solution for Microsoft Teams and CISCO in the SAP Store.
6. March 2024
Contact Center
Evolution of the Customer Journey 2024 – Part 2
We show how digital innovations are transforming the public sector and enabling a smooth, efficient service.
27. February 2024
CTI
The latest news in the CUBE & CISCO world
All good things come in threes: what’s new with the CUBE & CISCO.
15. February 2024