The most important KPIs for Call Centers
A positive customer experience is important for retention and at the same time for the image of your company.
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Latest Articles from our Blog
Keyword Spotting: The foundation for modern Agent Assist solutions
Keyword spotting on the telephony channel is a completely new and powerful tool. But what can it offer?
AI over chaos: Smart email automation for optimized customer service
From chaos in the inbox to seamless efficiency. How to optimize your workflow with email routing.
Emotional intelligence in customer service
How to use emotional intelligence in customer service and strengthen your customer experience at the same time.
Agent Assist: How AI makes your contact center smarter
How Agent Assist supports your employees and makes your customers happy at the same time.
CCW 2025 – a complete success!
CCW 2025 is over - we can look back on three days full of exciting discussions, inspiring presentations and valuable contacts.
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LinkThat solutions in use from leading brands
"We are excited by the depth of integration provided by LinkThat. The Features enhance our ability to deliver unparalleled efficiency in our contact center portfolio."
"No matter where in the world an agent is on the phone, and no matter which tool he or she is using – all information such as availability, waiting times and queue status is always available. The LinkThat Cube has been doing its job flawlessly since day one."
"LinkThat was able to link existing hardware and software systems for us in China, thereby both creating synergies and implementing the changeover smoothly. Thanks to the integration of the systems, the service employees now have a uniform user interface for managing all customer contacts."
"Many years of successful cooperation with our partner LinkThat has enabled us to jointly build a service center that combines the best of both worlds: the efficiency and flexibility of a modern service center with the quality and expert knowledge of our employees."