New KPIs for AI in the Contact Center
Traditional KPIs like AHT and FCR are no longer enough. Discover the new KPIs that matter for AI in the contact center.
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Many EU cloud providers claim to be GDPR-compliant – but appearances can be deceiving. Find out which cloud alternative is truly secure.
Wiesn 2025 – Let’s celebrate together
Be part of our tradition and secure your spot for one of our festive evenings.
Data Sovereignty Instead of Dependency: Why Now Is the Right Time for Local Data Storage
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LinkThat solutions in use from leading brands
"We are excited by the depth of integration provided by LinkThat. The Features enhance our ability to deliver unparalleled efficiency in our contact center portfolio."
"No matter where in the world an agent is on the phone, and no matter which tool he or she is using – all information such as availability, waiting times and queue status is always available. The LinkThat Cube has been doing its job flawlessly since day one."
"LinkThat was able to link existing hardware and software systems for us in China, thereby both creating synergies and implementing the changeover smoothly. Thanks to the integration of the systems, the service employees now have a uniform user interface for managing all customer contacts."
"Many years of successful cooperation with our partner LinkThat has enabled us to jointly build a service center that combines the best of both worlds: the efficiency and flexibility of a modern service center with the quality and expert knowledge of our employees."