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The Customer Service Integration Platform

  • Automated
  • Teams & CRM Integration
  • State-of-the-Art Tools
  • Save Time & Costs
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All in ONE: Customer service features for maximum efficiency

  • Automate processes
  • Omni-Channel Contact Center
  • CRM & telephony integration
  • Teams-Integration
  • Real-time AI support
  • Intelligent Queues
  • Transcripts & categorization
  • Automated reporting
  • and many more

For all industries & all requests

All from a single source

ONE combines the best solutions so that you can use them effortlessly and combine them flexibly. Use the latest features, supported by secure AI. In the cloud or on-premise.

Meaningfully networked

ONE connects all your business systems. Processes run exactly as required and are documented. Tickets are opened automatically, cases are solved, data is added and much more.

Precise routing

ONE makes smart decisions so that specific issues always reach the right employees. All relevant data is collected and prepared so that experts can solve the case immediately.

Customer Service made easy

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All the tools for efficient customer contact

Omni-Channel CTI

Discover CUBE

AI for Voice Channels

Discover ECCO

AI for Documents

Discover PRISM

All-IP Contact Center

Discover CORE

Teams Integrated

Discover TEAMS

The 6 main benefits

1. Less manual work

Routine tasks like sorting or forwarding are done automatically – your teams can focus on what really matters.

2. Full visibility & control

You always know what’s going on – from open requests to team workload – and can react quickly when needed.

3. Better answers, faster

The software helps understand every request quickly and accurately – so customers get the right response straight away.

4. Fits into your setup

No complicated tech: it connects easily to the tools you’re already using. Including CRM and Teams integrations.

5. Easy to use

The interface is intuitive – new team members can jump right in with little to no training.

6. Everything in ONE place

Calls, emails and chats all come together in one system – saving time and reducing stress.

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ONE Dashboard

Alle Kanäle, alle Tools, alle Automatisierungen auf einen Blick: Im ONE Dashboard fließen alle Informationen, die du benötigst, zusammen. Genieße volle Kontrolle und springe jederzeit dorthin, wo du gerade gebraucht wirst.

LinkThat ONE Dashboard brings all KPIs together

In der Agenten-Ansicht des Dashboards bekommen deine Teams beste Live-Unterstützung. Auch Die Steuerung der Kontatkkanäle mit dem LinkThat Softphone ist überall möglich – auch in Drittanbieter-Software und CRM-Systemen.

Ready for any challenge

Future-proof interfaces

Standardized interfaces make ONE the central middleware that connects your service environment in a meaningful way. Whether you want to integrate your own or third-party systems, or use one or more new tools from LinkThat – you have the best answer both now and in the future and can respond flexibly to all requirements.

Trust in quality

ONE is developed and supported by experts in Vienna. We react quickly and dynamically to your requirements. And we guarantee that you always know what information our tools and AI systems are using. What our customers appreciate about us is that we can help them flexibly with all new challenges.

ONE is scalable future-proof ready!

Experience LinkThat ONE in a live demo with us.

Give us a few key details about your project and we will be happy to send you detailed information.

Or write us via the contact form

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LinkThat ONE:

Your future-proof

customer service platform
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AI and customer service articles in our blog

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Keyword Spotting: The foundation for modern Agent Assist solutions

PRISM email routing

AI over chaos: Smart email automation for optimized customer service

ECCO Agent Assist

Agent Assist: How AI makes your contact center smarter

ONE goal

Video: This is LinkThat ONE

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Omnichannel & Optichannel Customer Service

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LinkThat ONE: A New Chapter in Customer Service

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