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Popular stories from our blog
Agent assist in every CRM system: webinar
On June 25, we showed how to get the best out of every CRM system with Agent Assist.
Less frustration, more flow: Improving the employee experience in the contact center
Motivated teams, less stress, and happier customers: How smart tools enhance the employee experience in customer service.
Digital Sovereignty in Customer Service
At a time when digitalization is reshaping customer service, one central question is coming into sharper focus: Where is our data stored – and who ultimately controls it?