link|that: Contact Center and AI Solutions

AI and Contact Center solutions

Your partner for all contact channels

Process Automation with AI

AI and Contact Center solutions

Your partner for digital communication

Optimize your business with AI

Our Key Products

LinkThat ECCO

Powered Up Voice Channels

AI for phone calls and dialogs: Experience telephony at the pulse of time with live keyword spotting and sentiment analysis.

LinkThat CUBE

CTI & Contact Center

All the Contact Center solutions you need: CRM Integrations, Omnichannel within one Softphone, AI & Reporting tools.

LinkThat SHIFT

Requests solved automatically

The new age of customer service: Fully or partially automated responses so you can handle the largest volume of queries with ease.

We are IT specialists and developers with extensive practical experience.
We are independent and integrate SAP, Salesforce, Microsoft, servicenow, zendesk & many more.
Together, we can quickly figure out how to meet your unique challenge.

Latest Articles from our Blog

Customer Journey 2024: E-Commerce

We use a practical example to show how to optimize the customer journey in e-commerce and enable the best customer experience.

Watch the LinkThat ONE preview

Missed the preview? Take a look at our new customer service tool here.

Automated Customer Service – a guide

Where best to start as a company and which tools are essential.

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LinkThat solutions in use from leading brands

No matter where in the world an agent is on the phone, and no matter which tool he or she is using – all information such as availability, waiting times and queue status is always available. The LinkThat Cube has been doing its job flawlessly since day one.

LinkThat was able to link existing hardware and software systems for us in China, thereby both creating synergies and implementing the changeover smoothly. Thanks to the integration of the systems, the service employees now have a uniform user interface for managing all customer contacts.

Many years of successful cooperation with our partner LinkThat has enabled us to jointly build a service center that combines the best of both worlds: the efficiency and flexibility of a modern service center with the quality and expert knowledge of our employees.