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5 Benefits of zendesk CTI Integration with link|that CUBE

The newest member in our family of CTI integrations with link|that CUBE is the zendesk!

In fact, the zendesk CTI integration is already in productive use since March, but now we recorded a short video showcasing the benefits it brings. Please enjoy & let us know what you think!

CUBE benefits in zendesk

As you can see, the features include:

  • Customer identification with softphone popup
  • Synchronization of presence status
  • Full control over all telephony functions
  • Transfer of tickets to colleagues
  • The automatic creation of new tickets for each call (if needed)

Our flexible dev teams also look forward to your specific requirements. This way, we can ensure that your service teams operate as efficient and professional as possible.

Integrate your telephony solution

The link|that CUBE supports the market-leading vendors of digital and analog telephony systems.

cti integration for avaya, cisco, sinc, unify, microsoft and alcatel

Find out more

You can find out more about the link|that CUBE on our product page.

Feel free to write us at any time!

Harald Kerschhofer

Harald Kerschhofer

Harald was one of the first developers at link|that and has been producing creative content for and about our products since completing his media studies.

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