Together with our partner SRB Consulting we put together a showcase of the CTI functionality of link|that CUBE in SAP S/4HANA in a short video.
You can see the following features in action:
- Customer Recognition: Your agents know everything about the caller, before they pick up the phone.
- Click-2-Dial: Click on a link directly in the SAP system and call the customer.
- Forwarding with Notes: Colleagues immediately see what the current call is about.
- Creating a new Customer: The number calling is quickly converted into a data record.
Besides S/4, we also integrate SAP CRM/ERP and SAP CX Cloud (Sales Cloud and Service Cloud).
Feel free to contact us anytime to discuss details about your integration.
Integrate your telephony solution
The link|that CUBE supports the market leading providers of digital and analog telephony systems.
You can read all about the link|that CUBE on our product page!