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sap service cloud agent desktop cti

CTI with AI for SAP Service Cloud Agent Desktop

LinkThat CUBE & ECCO im neuen Agent Desktop von SAP

The Agent Desktop is the new, central point of contact for all service requests in the cloud-based CRM systems from SAP, like SAP Service Cloud.

We updated LinkThat CUBE, the Softphone and the AI features of LinkThat ECCO so you can seamlessly use them in the new user interface.

The 2-minute video gives you a glimpse of the latest update. All known core functions can already be used:

  • Customer Recognition & History
  • Control of all contact channels (telephone, chat, email)
  • Topic recognition in real time on the phone
  • Full integration of the telephony and CRM worlds
In this video, we demonstrate the customer history, the queue and status management, four types of live support on the phone, as well as the call notes during afterwork time. All features help the service employee to save time.

Ready for a live demo?

Do you want to get to know the new Agent Desktop in SAP Service Cloud right now? Then just write to us and we will plan a short demo session.

Harald Kerschhofer

Harald Kerschhofer

Harald was one of the first developers at link|that and has been producing creative content for and about our products since completing his media studies.

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