Mastering customer service automatically: In our latest costumer service webinar episode, we introduced new real-time features with AI in Microsoft Dynamics 365.
Realtime-AI in Microsoft Dynamics 365
The high number of customer inquiries currently presents many with the challenge of improving the efficiency of their own service performance.
We’ll show you how you can identify and resolve the concerns of your callers in your telephony queues – even completely automatically. AI support is also the key to success in real-time consulting. This is possible with ECCO directly in the Dynamics 365 CRM system from Microsoft.
The webinar was held in German language.
Costumer Service Webinar
Bettina Zambo, Noman Khairul and Harald Kerschhofer lead through the program and showed two live demos with practical new features.
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You can get the link to the recording (37 minutes, in German) here: